Salesforce Developer Project Management

Nagalakshmi Koka

Certified Salesforce Developer & Admin

Email: **********@*****.***

Phone: 760-***-**** Location: Salt Lake City, Utah - USA Professional Summary:

● Over all 14+ years of IT experience including 6+ years of experience in Salesforce Administration and Development, dedicated to constantly providing and improving solutions and infrastructure to maximize the productivity and scalability.

● Self-motivated, personable and articulate, clearly able to communicate strategy and cultivate valuable relationships.

● Experience working in a diverse/multiple stakeholder environment and has client interfacing skills.

● Proficient in Salesforce Configuration, Customization, Integration and project management, in both classic and Lightning.

● Thorough understanding of full Software Development Life Cyle, involved in each phase of the cycle from the requirement gathering to the post implementation and retrospective sessions.

● Experience in gathering requirements & use cases directly from the business owners, build the requirments and present them in large group of audience for getting approvals then do the Implementation in Salesforce.

● Experience in developing training material, conducting user training sessions for multiple teams, developing strategic and systematic methodologies in training and support.

● Proficient in SFDC Administrative tasks like creating Profiles, Roles, User management, Permission sets, Sharing rules, Email Templates, formula fields, report types, Validation Rules, Approval Process, Reports and Dashboards.

● Experience working with third party vendors and manage multiple projects and tools.

● Expert in Salesforce Declarative development using process builder, floss, workflows, Lightning app builder, etc.

● Hands-on experience in providing customized solutions by implementing the Visual Force pages, Lightning components (AURA) and Lightning web components with Apex Programming (Apex classes, Apex triggers), HTML, CSS and Java Sript and SOQL.

● Proficient in Salesforce integrations to multiple platforms using SOAP and REST API’s.

● Experience in change management process, manage releases in JIRA and GitHub for the version control.

● Proficient in Data Analytics, Data cleanup, Data manipulation, Data Management including Storage optimization and governance limits.

● Experience in loading the data from diffferent sources including legacy systems in to SQL server database and build ustomized reports in Power BI.

● Hands-on experience in Experience cloud, Health Cloud, Marketing cloud, Sales Cloud and Service Cloud.

● Led the Salesforce CPQ and Marketing cloud implementation projects from scratch.

● Strong communication and problem-solving skills plus exceptional ability to adapt latest technologies. Certifications:

● Certified Salesforce Administrator

● Certified Salesforce Advanced Administrator

● Cerified Platform Developer I

● CPQ Certification-Pursuing

● Certified Tester Foundation Level (ASTQB)

● ITIL

Education:

● Bachelors – Electronics and Communications Engineering, JNTU Professional Experience:

CalAmp, CA June 2022 – Present

Salesforce Developer/Admin

● SF Development/Customization: Maintained the salesforce org and supported 190+ users across Sales, Marketing, CSM and Tech support teams, developed & improved multiple solutions for the business user cases provided. Created custom components for various business process using Apex, Visual force (page, component and controllers), Apex triggers, Apex classes, Lightning components and Lightning web components. Leveraged APEX Controller to make a call to external requests to retrieve data from various API’s and displayed them on to the component.

● Design and Implementation: Successfully completed several complex projects like re-writing the billing process as a replacement to the managed package called CL Lease, Custom logic for auto lead conversion, refactor the existing AURA based case submission AURA pages to Lightning web components, Salesforce CPQ implementation & customization and Marketing cloud implementation.

● Requirement gathering & Project Management: Worked on Requirements gathering from the business owners and documented them in the Conflence tool. Created user stories in JIRA and give them user points based priority and scheduled them for the releases.

● Decision Making: Played a vital role in decision making like seleting a right approach based on the functionality and criticality of the business ask.

● Reporting: Created several reports, dynamic dashboards in Salesforce. Also created forecast reports from Power BI tool from the data loaded in to data warehousing from across multiple systems for the business decisions.

● Integrations/Packages: Worked on Salesforce integration to multiple platforms which includes Oracle Cloud, JIRA cloud and mutiple managed packages tools like Outreach, LeanData, ZoomInfo, Account Engagement (Pardot or Marketing Cloud) form assembly, config workbook, DLRS, report scheduler, Dupecheck.

● Testing: Knowledge in writing test classes and test methods with code coverage more than 90%.

● Data Migration: Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Data Loader, Wokbench and Parabola.

ACCOMPLISHMENTS at CalAmp:

● Developed a new solution for Billing process as a replacement for the existing managed packaged called CL lease for creating Billing schedules, Billing streams and Contracts based on the parameters on the Billing item object.

● Automated the RMA process when a case submitted system checks the warranty on the product and generates the work order and sends the email alert to the team with the PDF attachment.

● Successfully Led a Salesforce CPQ implementation project, designed products, product bundles, product rules, pricing rules, discount management and guided selling process.

● Worked on the auto lead conversion logic for preventing the Account duplicate entry during lead conversion process.

● Worked on Marketing cloud (Pardot or Account Engagement) implementation and worked on marketing campaigns and created journeys using marketing cloud tools like Journey builder to understand the customer data and to create strategies with journey mapping and used email studio to build the best email and make them as automated messages.

Intermountain Healthcare Feb 2017 - May 2022

Salesforce Administrator

● SF Administration: Maintained the salesforce org and supported 50+ users, developed solutions for various business, developed Flow automations, maintained Health cloud, Service cloud and other installed packages, taken care of user, profile managements, quality assurance, de duping processes, created several custom objects, fields, formulas, validations, record types, role hierarchies, OWD sharing rules, lightning page layouts, Actions, Buttons, created list views, Kanban views, email templates, email alerts, one-click business processes, assisted several grant proposals, provided custom reports to several government and federal grants.

● Design and Implementation: Designed, Developed entirely new salesforce org in Salesforce Lightning.

● Automations: Developed 50 plus automations and successfully migrated workflows, process builder automations to Salesforce FLOWS. Converted 85% of the apex coding to Flows.

● Training: Developed several innovative methodologies in user training, created training materials and successfully completed user training and adaptation in lightning.

● Quality Assurance: Developed systematic approach for audit, data quality and resolved data integrity issues such as duplicates and established proper ownership of existing accounts, contacts other custom objects.

● Reporting: Developed customized reports, dynamic dashboards, and automation to provide insights into healthcare operations, patient outcomes and clinical performance.

● Sandbox Management: Worked on scheduled sandbox refresh Created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

● Development: Maintained and troubleshooted Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.

● Data Migration: Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Data Loader,Import wizard.

ACCOMPLISHMENTS at Intermountain Healthcare:

● Completed the profile remediation project and reduced the number of profiles from 50+ to 6 profiles and customized the access through permission sets for better maintenance.

● Developed customer portal to implement web-to-lead functionality and enable lead capturing in real time.

● Implemented the case entitlement proces and automated the case management business flows. Previous Experience:

● Sr Quality Analyst Engineer at Intermountain Healthcare, Dec 2011 - Feb 2017

● Automation QA Developer at V-Soft Consulting May 2011 - NOV 2011

● QA Engineer at Comsys, May 2010 - Jan 2011

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