Customer Service Delivery
Resume:
Olivia Rehs
Omaha, NE *****
********@*****.***
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Authorized to work in the US for any employer
Work Experience
Lead Food Service Associate
Boys Town-Omaha, NE
July 2023 to Present
• Lead unit staff and assists them to ensure safety and sanitation standards are met
• Assists in training new FSA's
• Ensures that workplace is in accordance with safety guidelines following the Hazard Analysis and Critical Control Points (HACCP) food safety policies, records temperatures of menu items.
• Prepares and serves food and ensures proper set up, storage, and service of daily menu items
• Complete daily food production sheets and prepares reports
• Maintains and records monthly inventory.
• Sanitizes and cleans kitchen and service area and equipment. Food Runner
Hard Rock Casino & Hotel-Hollywood, FL
January 2023 to May 2023
Deliver all food to guests in timely fashion. Take additional orders from guests to assist servers, maintained an orderly line in the kitchen, communicated with chefs and servers to ensure timely deliveries, assist servers and guests whenever neccessary Front Office Coordinator
Express Employment-Dayton, OH
January 2022 to December 2022
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Monitored office supplies by checking inventory and placing orders. Collected, sorted and distributed mail and prepared mail, messages and courier deliveries. Lead Server/Trainer
Ramen Asian Street Eatery-Dania Beach, FL
April 2021 to October 2021
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Oversaw daily operations of service team, delegated tasks, and trained new staff. Cultivated warm relationships with regular customers. Kept register accurate through correct billing, payment processing and cash management practices. Legal Assistant
Office of Andrea M Stewart-Fort Lauderdale, FL
May 2020 to April 2021
Filed court documents and legal pleadings with court clerk on behalf of attorneys. Completed electronic filings, initiated billing statements and managed firm administrative matters. Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
Handled office scheduling and made notes for deadlines, motions and other important dates. Sales Representative
Great Vacations of Pompano-Pompano Beach, FL
January 2020 to April 2021
Adhered to company policies and scripts to consistently achieve call-time and quality standards. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Followed-up on leads produced by outbound marketing campaigns based on established criteria. Food Runner/Hostess
Point Royal at The Diplomat Beach Resort-Hollywood, FL January 2017 to January 2020
Took reservations by phone, answered guest questions and informed of accurate wait times. Answered guest questions about hours, seating and menu information. Assigned guests to tables suitable for needs and restaurant section rotation using OpenTable platform.
Maintained speed of service for food orders while minimizing errors and complaints. Delivered correct food items to tables according to order documentation. Garnished dishes and quickly delivered items to customers, minimizing wait times. Education
LMT in Massage Therapy
Palm Beach Academy - West Palm Beach, FL
November 2021 to July 2022
Some College in Psychology
Kapiolani Community College - Honolulu, HI
August 2010 to June 2011
High School Diploma
Kaimuki High School - Honolulu, HI
August 2005 to June 2009
Skills
• Multitasking and Organization Verbal and Written Communication Critical Thinking Time Management
Team Collaboration MS Office
• OpenTable
• Office Administration
• Proofreading
• Office Management
• Host/Hostess
• Upselling
• Guest Services
• POS
• Cash Handling
• Customer service
• Clerical experience
• Hotel experience
• Front desk
• Cash register
• Upselling
• Hospitality
• Cash handling
• Restaurant experience
• Serving
• POS
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