Front Desk Customer Service
Resume:
Personal Info
****************@*****.***
Orlando, FL, 32839
Bahamian
January 31, 1984
Education
Skills
Teamwork
Creativity
Work ethic
Communication
Time management
Problem-solving
Attention to detail
Leadership
Interpersonal skills
Adaptability
Friendly, extremely motivated and experienced Front Desk Agent with excellent customer service skills and a strong background in hospitality. I'm highly organized and pro cient at booking reservations and managing customer inquiries, with more than 5 years' experience in the hospitality industry. Excellent communication and interpersonal skills and also a proven ability to multitask in fast-paced environments while maintaining a professional demeanor.
Albertha M. Ramsey
Front Desk Agent / Customer Service Rep
High School Diploma
C.R.Walker Senior High
School
Sep 1996 - Jun 2001
Associates Degree
Success Training College
Jan 2010 - Mar 2013
Summary
Work Experience
Waitress/ Cashier, Sure Stay, International Drive October 2021 - June 2023
Successfully managed the pool bar, ensuring high levels of customer satisfaction.
Properly take food and drink orders, and record them accurately in the register system.
Worked closely with management to ensure accuracy of orders and adhere to all policies.
Front Desk Agent, Baha Mar Resort, Nassau Bahamas
March 2016 - April 2020
Successfully managed the front desk operations at a 5-star hotel, ensuring high levels of customer satisfaction. Developed a comprehensive knowledge of hotel services, amenities, and rates.
Managed reservations and cancelations, ensuring accuracy in all data entries.
CSR- Customer Service Rep and concierge, Crystal Palace Resort and Casino
June 2013 - January 2016
Developed and maintained positive relationships with customers, vendors and colleagues.
Monitored customer service performance and implemented strategies to ensure customer satisfaction.
Developed e ective relationships with guests to ensure return visits.
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