Project Management Field Operations

Gary Chernez

Objective

Seeking a position as Leader/Management where I can use my 17+ years of experience and knowledge in developing skills I have in Dispatch, Routing, Project management, Quota and Supervising implementing Technical Workforce related projects and policies, with a 30/60/90 Plan.

Experience

2014–Present

RSC Rep IV Regional Support Center Quota Management Charter Communications

2011–2014

RSC Rep III Workforce Administrator Technical

Charter Communications

2010–2011

RSC Rep III Workforce Management Technical Coordinator Charter Communications

2008–2010

Dispatch I & II - Charter Communications

Telecommunications

Quota Compliance – Install/COS/TC/FP/FTTH

KEAs: Job Knowledge, Plans Effectively, and Makes Results Happen - Performance Review – KEAs 4.0

Experience with fiber to the B2B/Enterprise level fiber network construction/operations

Experience in FTTH/GPON network construction and/or large-scale fiber network deployments.

Experience coordinating with Field Operations FTTH deployments and service drop installations.

Excellent communication, collaboration, and problem-solving skills. Ability to work independently and manage multiple projects simultaneously. Reviews quota statics and oversees data quota management. Tracks and reports on RSC Supervisor and Technician performance. Maintains focus on pending activity to provide a quality experience for customer. Supports field operations to drive productivity, suggesting operational changes that may improve tech productivity as well as customer experience. Participates in labor forecasting.

Develop and deliver daily, weekly and monthly analysis of data related to quota activity and field productivity for operational management personnel. 225 Pope Lane

Greenville, SC 29605

864-***-****

********@*****.***

Education

NTCI

Leader Certification

Maximizing Diversity with Inclusion

Organizational Development

Working Across Generations and Maximizing Diversity

Healthy Conflict Management

Building Synergistic Teams

Managing and Promoting Change

Effective Communication

Mentoring 101 Conventional

Leadership 101 Conventional

Installer

Broadband Cable Overview

Greenville Technical College, Greenville, SC

Computer Engineer - Skilled in hardware and software installation, configuration, operations, and troubleshooting

Skills:

Project Management Professional (PMP)

Proficient in C++, ISP, MS Office and Outlook

Fluent in Spanish

Manager Certification

Quota, routing, training, and Supervising

Computer Science

Data Analysis

Field Operations Expert

CSG

Master Dispatcher

Leaser Certification

Leadership

Quota team 1st level of Management with not direct reports support ISO front line is the driving force behind the RSC Looks ahead to establish a framework for upcoming projects and initiatives, so they are accomplished with speed and precision. References

Nicki Rhome (Manager) - *****.*****@*******.*** ; ************@*****.*** Paul Navarre (Manager) - ****.*******@*******.***

Greg Bennett (Director) - ***************@*****.***

Contact this candidate