Customer Service Call

Jane M Kukowski

**************@*****.*** 623-***-****

**** * **** *** *** 641 Glendale

AZ, 85301 US

Phone: # 623-***-****

**************@*****.***

OBJECTIVE

I'VE WORKED FOR CUSTOMER SERVICE CALL CENTERS FOR 10 YEARS, WITH QUALITY SCORES ABOVE 99-100 %, I'VE PROCESSED MANY ORDERS FROM NEW SERVICE OF CELLPHONES TO FLOWERS AND TV ITEMS. I HAVE HAD THE OPPORTUNITY THE BE INVOLVED WITH ADVERTISEMENT, MARKETING AND HAVE ALWAYS BROUGHT 35% MORE TO ANY BUSINESS I'VE WORKED FOR IN THE PAST, I FEEL I WOULD BE AN ASSET TO ANY COMPANY THAT EXPECTS EXCELLENCE AND PROCESSING ACTION. I RESOLVE ISSUES QUICKLY AND EFFECTIVELY.

● EMPLOYMENT

HISTORY:

American Vision

Partners/Ultimate

Staffing.

Outbound

scheduled Medical

Eye Exams.

07/07/2023-10/27/

2023

● OneMain

Financial l Robert

Half. 03/27/2023,

Trained for

160-200 outbound

calls daily, training

on secured and

unsecured loans,

delinquent

accounts, payment

modifications,

deferments.

● Maricopa County

Elections

09/2022-12/2022.

JPMorgan

Lockbox

06/2022-08/2022.

Peckham, NPIC

01/2022-05/2022

Scheduled appt.

for Regional

Passport Agency's,

gave information.

State of Arizona

ERAP

/2021-12/2021

Ajudicator X34 for

emergency rental

assistance

approval/denied

CSR Answered

questions, 6 million

helped.

● MCKESSON

01/8/2021-04/19/2

021 Temp

Excursion Monitor

Team, took calls

from Providers and

Awardees, made

timed cases,

requested

shipments of

Covid-19 vaccines

(over 80,000

delivered) emailed

CDC,DC. Shipping

and receiving for

Mckesson through

Yohconnex.

ValorGlobal

09/16/2019-01/22/2020

Collections: made payment

arrangements, took

payments,explained

bills,activated phones and

sales trained for T-mobile

SGS Consultation CVS

02/17/2020-03/26/2020

Pharmacy Advisor Made

out-bound calls to Express

Script members and took

in-bound calls for doctor's

appointments made sure

refills were up to

date.(Trained until March

then I was laid-off because

of Covid-19).

CONCENTRIX

4/2019-08/2019.

AARP MRA, Member

serves, enrolled, benefits

questions, payments and

answer questions about

billing.

Ttech

October,2018-January

2019

Answered question for

verizon existing post-paid

customers, *611 activated

and trouble shooted

devices, took payments.

NATIONWIDE NEWSPAPER CUSTOMER SERVICE

CENTER Telereach

October, 2017 — November, 2017

ASSISTED PATRON'S WITH NEWSPAPER ISSUES: DELIVERIES LATE NOTATED COMPLAINTS AND GAVE CREDITS STATE FARM BANKER RANDSTAD STAFFING

June, 2017 — August, 2017

TOOK CALLS FROM MEMBERS AND FIELD AGENTS, ANSWERED QUESTION ABOUT CREDIT AND ASSISTED AGENTS WITH LOAN APPLICATIONS. CUSTOMER SERVICE AGENT ALPHACONNECT

September, 2017— May, 2017

DIRECT SALES, AND RETENTION OF MULTIPLE PRODUCTS FOR CUSTOMER ACROSS THE US. HUMANA BENEFIT SPECIALIST, PHARMACY BENEFITS SPECIALIST XEROX/CONDUENT

August, 2016 — January 2017

HUMANA PROJECT MSO, PHARMACY BENEFITS AND OVERRIDES, BILLING SPECIALIST AND ELIGIBILITY REQUIREMENTS, FINISHED ENROLLMENTS AND CALLED OUT TO PHARMACIES, DOCTOR'S OFFICES. HUMANA MEMBER SERVICES CUSTOMER CONTACT CHANNELS/C3

November, 2015 — March, 2016 BENEFITS,

ENROLLMENT, CUSTOMER SERVICE AND

BILLING. TOOK PAYMENTS, RESOLVED

ISSUES OF PAYMENT AND OTHER BENEFIT

QUESTIONS, KEPT MEMBERS INFORMED OF

PREMIUMS AND LOOKED INTO

APPLICATIONS OF ENROLLMENT ASSISTED

WITH KNOWLEDGE OF PLANS AND RX'S.

UNLICENSED MEDICARE BENEFITS

SPECIALIST FOR BCBS CONNEXION POINT

September, 2013 — March, 2015

ENROLLED MEDICARE ELIGIBLE PERSONS IN MEDICARE ADVANTAGE AND MEDICARE PRESCRIPTION DRUG PLANS. OPERATOR & MOBILITY specialist TELEPERFORMANCEUSA

May, 2013 — August, 2013

ANSWER QUESTIONS AND RESOLVE PHONE

ISSUES CALL TRANSFERS AND ACTIVATIONS.

BILLING SPECIALIST ABEO

January, 2013 — April, 2013

TOOK CALLS AND PAYMENTS FOR HOSPITALS, CLINICS AND PHYSICIANS, ALSO IN-NETWORK AND OUT-OF-NETWORK PAYMENTS FOR

ANESTHESIOLOGISTS. EDUCATION

WEBER STATE UNIVERSITY

Music

Education/VocalPerformance,

Degree date: 2021

ACHIEVEMENTS

BOARD MEMBER OF "HILL'S OF HOME WOMANS CHORUS "

PUBLICITY,MARKETING. SEC OF ACDA AMERICAN CHORAL DIRECTORS, STUDENT CHAPTER

SOPRANO SECTION LEADER WSU CONCERT CHOIR 1991 ROLL PLAYED WITH TEAM, CREATED A COMMERCIAL FOR WIRELESS COMPANY, IT WAS AIRED ON NATION TELEVISION 2003 LICENSES / CERTIFICATIONS CNA CERTIFIED NURSES ASSISTANT /01/1981 LICENSED IN UTAH USU MANAGEMENT AND SUPERVISOR

TURNINGPOINT 1995

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