Supply Chain Program Manager

Hailey Le

404-***-**** • *********.*********@*****.*** • LinkedIn: Hailey Le

EDUCATION

EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL Atlanta, GA

M.B.A., Business Analytics & Supply Chain Management May 2023

●GMAT 740 (top 3%, Quantitative 51/51); Forté Foundation Fellow; STEM-credentialed.

●Goizueta Consulting Association, General Management & Operations Club, Technology Association

FOREIGN TRADE UNIVERSITY Hanoi, Vietnam

Bachelor of Art in Economics May 2015

●Merit-based scholarship (top 10%)

●Vice President of English Club; Marketing Manager of Marketing Club

EXPERIENCE

AMAZON.COM, INC. Seattle, WA

Senior Program Manager – Program Management Office of Prime Air July 2023 to Dec 23023

●Orchestrated strategic headcount planning for Operating Plan next year within Commercial Operation organization to expand drone delivery service both domestically and internationally, increasing 230% of delivery capacity. Tool: Excel

●Led the development and execution of delivery schedules, and oversaw the daily, weekly, and monthly program schedule and reporting system for Commercial Operations, successfully achieving the year-end target of 7,000 deliveries, increasing ~600% in Q3 and Q4. Tool: Excel & Tableau

●Analyzed the current operational process and address pain points, improvement opportunity to achieve target to improve process 10% every year. Tool: Excel & Tableau

●Supervised metrics for Customer-wide and Operation-wide performance, implementing tracking system to measure business success and facilitating integration of metrics to provide comprehensive insights into business performance. Tool: Tableau

AMAZON.COM, INC. Seattle, WA

Senior Program Manager Intern – Safety, Flight Operation and Regulatory Management of Prime Air May 2022 to Aug 2022

●Supervised operational performance for Commercial Flight Ops, identifying performance gap and misalignment between business requirement and current Data Operations ability to create a unique set of metrics for drone operations and capacity planning, increasing ~23% operational efficiency. Tool: Amazon Quicksight

●Streamlined management system of Ops Supply Chain to enhance ordering process and inventory management, saving 30% Ops Supply Chain management time. Tool: Infor LN

●Directed PADDC (Prime Air Drone Delivery Center) Metrics Implementation strategy by designing timeline and proposing additional resources, which applied to multiple departments across Prime Air to align on operational performance, improving customers’ expectation. Tool: Amazon Quicksight

EMORY UNIVERSITY, GOIZUETA BUSINESS SCHOOL Atlanta, GA

M.B.A., Business Analytics Jul 2021to May 2023

●Data Analytics & Visualization: Proficient in leveraging visualization tools for comprehensive data visualization. executed in-depth analysis on Data Science salary trends, including annual trends, job titles, experience levels, company size, and location. Tool: Tableau & Power BI

●Machine Learning & Predictive Modeling: Applied advanced machine learning techniques to diagnose Breast Cancer, employing decision tree, kNN, and random forest models to predict benign or malignant outcomes based on cell features. Tool: SQL & Python

●Market Research & Customer Analytics: Conducted a comprehensive market research project in the Product & Brand Management class, designing a questionnaire and building customer profiles for the top 5 condiment brands in the US, and incorporating competitor analysis and insights from various market research sources. Tool: Excel & JMP

●Financial & Operational Modeling: Developed a Customer Lifetime Value model to evaluated business financials and operations by predicting revenue based on factors such as the number of customers, marketing expenses, customer acquisition cost, and operational costs. Tool: Excel & JMP

●Decision Analysis & Strategy Development: Led a project in Data & Decision Analysis class, conducting a survey on the National Center for Civil and Human Rights to analyze customer profiles, perform competitor analysis, and develope pricing strategies to enhance customer attraction and retention. Tool: Qualtrics survey platform & JMP

●Business Analytics & Forecasting: Led a final project in Introduction to Business Analytics class about Flight Price Prediction to analyze a flight booking dataset to set optimal ticket prices, maximizing revenue and passenger load factor based on various factors like airlines, flight information, destination, departure time, class, and days left Tool: RapidMiner

●Supply Chain Optimization: Optimized operational processes in Supply Chain Management class to minimize transportation costs, streamline inbound logistics, and evaluate suppliers and lead times for forecasting and planning, ultimately increasing flexibility and reducing operational costs. Tool: Excel & R

PIAGGIO VIETNAM COMPANY Hanoi, Vietnam

Material and Production Planning Senior Supervisor Nov 2017 to Jul 2021

Created material planning and collaborated cross-functionally to enhance operational effectiveness supply chain for 16 markets:

●Worked closely with project managers and engineers to understand material requirements and changes throughout the product lifecycle.

●Facilitated communication between internal teams and external suppliers to resolve issues promptly and maintain project schedules.

●Developed and maintained material requirement plans (MRP) based on production forecasts and engineering changes. Tool: Excel, SAP ERP

●Prepared regular reports on material status, inventory levels, and supply chain performance for management review. Tool: Excel, SAP ERP

●Conducted regular audits and analysis of inventory levels to identify opportunities for cost reduction and efficiency improvements. Tool: Excel, SAP ERP

●Orchestrated seven sales planners to control APAC regional sales forecast, supply chain planning, qualitative and quantitative market research, improving forecasting accuracy from 75% to 90%. Tool: Excel, SAP EPR

●Expanded 40% net sales within three years by collaborating in a cross-functional team to review and launch new products and accomplished in-store initiatives to enhance salesforce effectiveness. Tool: Excel, SAP BPC & SAP BW

●Headed integration of three key SAP systems to improve data monitoring effectiveness by cooperating with a global team from five countries, decreasing 60% manual workload and 50% data analysis time. Tool: SAP S/4HANA, SAP BPC & SAP BW

●Spearheaded the “Stock Cleaning” project and guided a 3-member team to perform at 90 dealers nationally to reduce inventory from 4.0 inventory turnover to 2.4 inventory turnover, advancing cash flow of dealers. Tool: SAP S/4HANA

HONDA VIETNAM COMPANY Hanoi, Vietnam

NPI Material and Production Senior Planner Jan 2016 to Nov 2017

●Directed 23 dealers to increase forecasting accuracy from 81% to 95% and boost 50% of sales within one year. Tool: Excel & SAP ERP

●Successfully managed the material planning and supply chain coordination for the launch of 3 critical products, achieving on-time delivery and within budget.

●Collaborated with engineering, production, and procurement teams to align material availability with project timelines.

●Utilized ERP systems to track material orders, deliveries, and inventory status. Tool: SAP ERP

●Conducted inventory review to propose recommendations, reducing 70% stock and advancing $250K cash flow. Tool: Excel

●Coordinated with suppliers to ensure timely delivery of materials, negotiating lead times and managing inventory levels. Tool: Excel, SAP ERP

●Implemented strategies to mitigate supply chain risks, such as alternative sourcing and inventory buffering. Tool: Excel, SAP ERP

●Directed 20+ sales planners to execute SAP systems in 30+ distributors, designed training materials and trained for 100+ employees. Tool: SAP ERP

HONDA VIETNAM COMPANY Hanoi, Vietnam

Market Research Executive Jan 2015 to Jan 2016

●Guided three analysts to design and execute customer profile surveys and analysis of sales and marketing performance to measure product experience, research communication channel and sales satisfaction, redefining business strategy. Tool: Excel

ADDITIONAL INFORMATION

●Skills & Other certifications: Python, R, Power BI, Tableau, Project Management, Customer/ Operation/ People Analytics

●Volunteer: Training Manager of Hanoi Private Tour Guide, English teacher for children at orphanage.

●Hobbies: yoga, exploring art museums.

Contact this candidate