Call Center Data Entry
Resume:
Leslie Johnson
Florence, SC 29506
843-***-**** *************@*****.***
As a recent BankWork$ graduate, I am an excellent communicator with a diverse work history that includes over a decade of experience in call center operations and five years in the financial sector. I bring enthusiasm, a strong sense of organization, and meticulous attention to detail to every task I undertake. I am always eager for new challenges and committed to continuous learning and growth.
Skills:
Management - Operated and managed the National Finance office: profit, loans, collections, sales, delinquency control, training, and supervision of staff. Maintained security standards by means of verifying all reports for loans, handling all funds transactions, deposit banking, and checkbook management.
Call Center Experience - Provided prompt, accurate, thorough, and courteous responses to all telephone inquiries for unemployment claims. Answered inbound calls to schedule propane delivery orders accordingly.
Data Entry and Record Management - Resolved system edits, audits, and claims errors through research and the use of approved references and investigative sources. Researched and processed claims according to business regulations, internal standards, and processing guidelines. Prepared individual income tax returns for filing.
Bookkeeping/Accounts Payable - Verified that policies contained acceptable coverage and disbursed premium payments from an escrow account. QuickBooks experience. General bookkeeping and processing account balances through the billing/payment portal.
Microsoft Suite - Word; Microsoft Excel; Microsoft Outlook
Work Experience:
Bookkeeper (part-time) November 2022- present
One Church Worship Family Center, Florence SC
Claims Processor I (Full-time) September 2021 - April 2023
Blue Cross Blue Shield: Florence, SC
Claims Processor I (Temp) May 2021- Sept 2021
Kelly Services/Blue Cross Blue Shield: Florence, SC
Customer Service Representative (Seasonal) November 2023- March 2024
Suburban Propane: Hartsville, SC November 2020- April 2021
October 2019- March 2020
October 2018- March 2019
November 2017- March 2018
Customer Service Phone Advocate (Temp) May 2020 - November 2020
Kelly Services/Blue Cross Blue Shield: Florence, SC
Customer Care Specialist May 2019 - October 2019
Spherion Staffing /Assurant: Florence, SC
Hazard Insurance Processor June 2018 to September 2018
Kelly Services/Assurant: Florence, SC
Tax Preparer (Seasonal) January 2016 - April 2016
H & R Block: Florence, SC
Logistic Transportation Planner July 2017 - August 2017
Olsten/Sonoco: Hartsville, SC
Receptionist January 2017 - March 2017
Olsten/Jebaily Law Firm: Florence, SC
Branch Manager April 2016 - December 2016
National Finance/Western Shamrock Corp: Hartsville, SC
Part-time Customer Care/Loss Draft Specialist April 2011 - April 2016
Assurant Specialty Group: Florence, SC
Education:
CareerWork$, Seattle, WA
BankWork$ Certification
Florence-Darlington Technical College
Associate Degree in Applied Science- Accounting
Wilson High School
High School Diploma
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