Data Entry Customer Relationship

William Washington

*******.**********@*****.*** 803-***-**** Sumter, SC

SUMMARY

Seasoned professional with 13 years in mortgage processing and loan administration, adept at managing loan pipelines and ensuring compliance with FNMA/government guidelines. Proven track record in loan servicing, foreclosure mitigation, and customer relationship management with top financial institutions. Seeking a Mortgage Processor role to leverage extensive industry experience and meticulous document management skills. WORK EXPERIENCE

Kforce Staffing/US Bank Florence, SC

Reconcile Mortgage Files Inventory Jul 2017 - Sep 2021

• Maintained comprehensive inventory of mortgage files ensuring availability and readiness for distribution upon request.

• Executed data entry tasks and managed document preparation and shipment, adhering to company protocols.

• Accurately processed and filed documentation, ensuring the secure and organized retrieval of files within the vault system.

Kelly Services/Blue Cross Blue Shield (Veterans Choice Program) March 2016 Managed Inbound/Outbound Calls With Veterans & Providers Jul 2016 - Jul 2016

• Facilitated communication between veterans and healthcare providers to ensure timely and efficient access to medical services.

• Coordinated with the VA to expedite provider availability, enhancing the overall quality of healthcare for veterans. T.D. Bank/Apple One Temp Agency June 2015

Mortgage Loan Processor II Oct 2015 - Oct 2015

• Processed and closed high-value mortgage loans, ensuring compliance with FNMA and government lending guidelines by auditing debt-to-income ratios and loan-to-value metrics.

• Conducted thorough financial background checks, including the verification of tax returns against IRS transcripts and employment proof, and reviewed income documentation for underwriter assessment. Weeks Law Office Sumter, SC

Legal Assistant Oct 2013 - Dec 2013

• Conducted comprehensive research and due diligence on criminal cases to aid in trial preparation, including thorough investigation of witness backgrounds.

• Managed attorney's calendar by coordinating client meetings, court appearances, and scheduling essential appointments.

Bank of America Home Loans Charlotte, NC

Customer Relationship Team Manager II Aug 2011 - Aug 2012

• Directed a customer relationship team focused on loss mitigation, ensuring coordination between customers, lenders, and foreclosure attorneys to assess loan delinquency status and evaluate eligibility for home retention.

• Oversaw the liaison process between customers and underwriters to review retention documentation, while managing daily operations and aligning team output with departmental objectives. Wells Fargo Fort Mill, SC

Mortgage Loan Administration Manager I May 2008 - May 2011

• Oversaw a team of loan servicing specialists, ensuring compliance with mortgage lending standards, including FHA and conventional loan requirements, and facilitated effective team performance through the provision of targeted developmental feedback.

• Directed daily operations, including workflow supervision and policy application, to meet operational targets while conducting thorough performance evaluations to maintain high service standards.

• Contributed to staff development through comprehensive training and coaching, played a key role in recruitment decisions, and supported upper management in establishing and monitoring team objectives. Citi Financial Fort Mill, SC

Customer Service/Collections Specialists 2004 - 2008

• Managed the collection of monthly mortgage payments, ensuring timely financial transactions and customer account maintenance.

• Provided support to customers facing delinquency by presenting and guiding them through retention solutions, including loan modifications and short sale processes. EDUCATION

Morris College

Bachelor of Science in Criminal Justice

Sumter, SC

May 1997

SKILLS

Real Estate Servicing • Loss Mitigation • Fidelity • Avaya • Davox • Encompass • Wells Fargo Online Tools • Organizational Skills • Verbal and Written Communication Skills • Negotiating Skills • Analytical Skills • Word • Excel

• Interpersonal Communication Skills • Customer Service • Management Practices

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