Customer Service Warehouse Associate

JEREL D. KENNEDY

San Bernardino, Ca ***** 562-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

EXPERIENCE

Warehouse Associate August 2016 - May 2024

Parts Authority San Bernardino, Ca

• Lifted weights of up to 50lbs while minimizing risk of personal injury.

• Processed new stock by inputting information into system and adding labels.

• Helped fellow warehouse workers to manage incoming and outgoing products.

• Prepared orders quickly, pulling and packing products for quick shipment.

• Met promised delivery times using excellent sorting skills and strong attention to detail.

• Avoided safety hazards by correctly operating company tools and equipment.

• Moved large quantities of merchandise using pallet jacks, dollies, and hand trucks.

• Achieved organizational targets by consistently placing items in correct locations and resolving discrepancies.

• Kept aisles clean, orderly and hazard-free.

• Supported accurate inventory management by controlling use and conducting regular cycle counts.

• Moved products using conveyor belts and staged items to keep line moving.

• Transported items using forklifts and pallet jacks.

• Upheld safety standards by clearing out debris, trash, and damaged items. Security Officer April 2014 - October 2015

General security services Wilmington, California

• Manned entrance and exit posts and checked authorization for personnel and visitors.

• Answered phones and responded to inquiries at security desk.

• Monitored CCTV feeds of building and grounds.

• Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

• Used verbal and physical deescalation strategies to restore order and reduce tension.

• Communicated regarding incoming admissions, visits and deliveries to appropriate staff.

• Secured building against unauthorized access and conducted regular patrols.

• Helped guests sign in upon arrival and sign out when exiting premises.

• Used radio and other communication devices to keep in regular touch with other security guards and controller.

• Warned persons of rule infractions or violations and apprehended or evicted violators from premises.

• Identified potential security risks during daily patrols and reported findings to management. Forklift Operator January 2009 - December 2009

Staffmart/ Kenwood Carson, California

• Helped team receive, store and distribute materials.

• Selected orders from itemized slot picking tickets to load forklifts with specified products.

• Lifted up to 50 pounds regularly using manual handling practices.

• Complied with warehouse management practices using hand-held scanners.

• Moved supplies and products into position to support fast-paced production work.

• Carried out cycle counts and organized yard to support inventory management.

• Transported items using forklifts and pallet jacks.

• Followed company safety requirements and OSHA regulations to minimize hazards. Sanitation Technician January 2008 - December 2008 Aaron industries Lynwood, Ca

• Handled out-of-hours emergency cleaning, resolving issues quickly, and restoring equipment function.

• Managed hazardous material by following OSHA protocols and arranged for proper remediation.

• Upheld compliance standards by maintaining documentation and adhering to regulatory requirements.

• Identified and reported current and potential safety concerns or hazards.

• Cleaned fleet vehicles with high-pressure water houses and chemical solutions.

• Pulled pallets and scrubbed product bays on rotating basis.

• Supervised maintenance and storage of cleaning supplies and equipment.

• Prioritized cleaning tasks by consulting master cleaning schedule. EDUCATION

Diploma June 2010

SIA Tech high school, Long Beach, Ca

Certification April 2010

Long beach job corps, Long Beach, Ca

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