Shift Leader Dining Room

CHELSEA DIGSBY

Smyrna, GA ***** 706-***-**** *************@*****.***

Enthusiastic collaborator with 10+ years of working knowledge of the service industry who is thoroughly committed to delivering quality experiences to customers and co-workers alike. Possess strong time management and organizational skills in fast-paced work environments while maintaining a personable and professional attitude that is reinforced by effective communication skills. Possess an elevated level of emotional intelligence that helps in recognizing other people's emotions, with a general goal of guiding their thinking and behavior toward the achievement of workplace goals. I strive to create opportunities for others while being friendly, amiable, and confident in personal and company goals. Thrives in high-volume environments. Enthusiastic about providing positive experiences for customers and employees alike.

Bartender/Server, 1/2024 to Current

Dailies and Sides

Quick-thinking and resourcefulness to resolve issues as they arise, whether it is managing customer complaints, adjusting to last-minute event changes, or troubleshooting technical issues.

Collaboration with fellow staff members to deliver seamless service during busy restaurant shifts and large events.

Server Shift Leader, 12/2021 to 12/2023

Ok Cafe – Atlanta, GA

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Managed table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Oversaw customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Manager, 12/2014 to 11/2021

Laseter's Tavern – Atlanta, GA

Developed positive working relationships with co-workers to reach business goals.

Demonstrated genuine hospitality to ensure repeat customers.

Managed front and back of house to create a perfect flow of business to ensure top notch service for customers and guests alike.

Exceeded sales goals with advanced knowledge of beers, wines, and spirits.

Conducted monthly inventories of raw materials and components on the work floor.

Server, 10/2014 to 12/2014

Paces and Vine – Atlanta, GA

Maximized efforts towards productivity and identified problem areas and implemented solutions Used extensive wine training during service to collaborate with customers for a perfect dining experience.

Server, 10/2013 to 10/2014

Max Lager's Wood-Fired Grill and Brewery – Atlanta, Georgia

Advanced beer knowledge while learning the brewing process as well.

Gained communication skills while dealing with complex customers from all over the country.

Exercise Physiologist, 03/2012 to 01/2013

Harbin Clinic – Rome, GA

Monitored and recorded patient progress in response to therapy.

Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators, and co-workers.

Facilitated outpatient therapy for patients with knee and hip replacements, chronic pain, and balance disorders.

Reviewed medical records to determine exercise precautions and contra-indications prior to patient visit.

Bachelor of Science: Exercise Science

Florida State University

Darlington School

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