Call Center Desktop Support
Resume:
LARRY COPELAND
Chandler, TX *****
****************@*****.***
Salesman
Summary:
Versatile gentleman with excellent customer skills and sales training.
Professional Experience
Stellar Consulting
April 2021 - October 2021
Worked as contractor at a call center
Instructed work at home users on how to set up laptops
Solved agent problems on phone and with remote connections
Maintained a help desk queue
Kforce
January 5 - January 15
Set up and imaged laptops for agent work
Averro Consulting – Chandler, TX – Contract
May 2018- Sept 2018
Was on a contract with Averro to assist a major US corporation with cyber-security.
Assisted with discovering system owners in order to get servers set up for automated patching;
Express Employment – Tyler, TX – Contract
August 2017 – May 2018
Various contract IT positions in the Tyler area involving Microsoft Office and Microsoft Windows servers.
Tyler Junior College – Tyler, TX – Permanent
December 2015 – August 2017
System Administrator
Accomplishments:
Migrated Exchange 2010 accounts to Exchange 2016.
Resolved 2nd level Exchange and Outlook problems.
Built Windows and Red Hat Linux servers for school academic work.
Resolved 2nd level Windows and Linux problems.
Assisted network team with troubleshooting network appliances and project work.
Second level escalation point for end-user problems.
Mentored College interns in systems administration.
Teletech – Ennis, TX - Permanent
June 2013 – November 2015
Desktop Support Technician at a Regional Call Center
Accomplishments:
Set up call center for IT and phone systems.
First level support for end users.
Deployed thin clients and PCs for agent and general administrative work.
Troubleshooter for switch and router problems.
Education:
East Texas State University (now Texas A & M University at Commerce)-Commerce, TX
Bachelors of Science in Computer Science
Microsoft and EMC training
Sales Training
Keywords:
Windows systems engineer, Windows systems administrator, Exchange systems administrator, Desktop Support Technician, disaster recovery administrator, backup administrator, VMware, Citrix, SQL, DELL, HP, Commvault, thin clients
Contact this candidate