Customer Service Administrative Assistant
Resume:
DESTINY HASKELL
San Francisco, CA
**************@*****.***
PROFESSIONAL EXPERIENCE
Customer Service
• Check to ensure that appropriate changes were made to resolve customers' problems
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Solicit sales of new or additional services or products
• Order tests for patients
Receptionist/Medical
• Answered telephones and directed approximately 20-100 calls to appropriate staff daily
• Scheduled and confirmed 100-500 patient diagnostic appointments, surgeries, or medical consultations weekly
• Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
• Compiled confidential medical charts and recorded, reported, or correspondence, using personal computer
• Received and routed messages or documents, such as laboratory results, to appropriate staff Administrative Assistant
• Analyzed data to determine answers to questions from customers or members of the public
• Collected, sorted, distributed, or prepare mail, messages, or courier deliveries
• Scheduled 50-100 appointments, maintained and updated appointment calendars week
• Filed and maintained approximately 500-1000 confidential records monthly
• Received payment and recorded receipts for services OTHER RELEVANT WORK HISTORY
2020 - 2022 - Dishwashing; Housekeeping Sf,CA
2017-2019 Trainer Arrow Electronics Reno,NV
2014-2017 Security Officer Reno, NV
2013-2014 Customer Service Rep — Abercrombie and Fitch Kids SF, CA 2012-2013 Medical Biller (Volunteer) California Pacific Medical Center SF, CA 2008 - 2011 - Dishwashing; Housekeeping
EDUCATION
2022 Certificate of completion Learn 2 serve food handlers card. 2022 certificate of completion TIPS CA RBS training program. 2022 Certificate of completion sf public health worker code tenderloin. References upon request
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