Customer Service Route Driver
Resume:
Cell: 858-***-****
Email: *********@*****.***
DUONG KIM NGHIA
PERSONAL
INFORMATION
Born on April 29th, 1972
Married with two children
OBJECTIVE To work in an organization that
enables my skills of training and
hence boosting the production of the
organization.
EXPERIENCE
Scenic Luxury
Cruises and Tours
Travel Indochina
Vietnam
Phong Vu Trading
and Service
Corporation
[2019 – 2023] Tour Director
§ Took groups of senior passengers on tour throughout Vietnam.
§ Provided clients with historical events and significance as well as cultural features of Vietnam throughout the course of its history
§ Coordinated and collaborated services and suppliers to assure best experience for guests
[2012 – 2017] Tour Guide
§ Took different English-speaking groups of various sizes on tours around Vietnam.
§ Helped manage groups of visitors from welcoming them to seeing the off at air-ports of border terminals.
§ Consulted clients in regard of what to do upon visiting Vietnam and South East Asian Countries.
[2005 – 2007] Human Resources & Marketing Manager
§ Recruited and trained staffs from all departments on customer service
§ Built up procedures as well as controls on sales and computer post- sales services
§ Maintained support to sales and technical operations teams
§ Helped set up the management structure and transform the company from a sole trader store to a corporation
[2008 –2009] Management Team Member/ Assistant to CEO
§ Kept working on the management structure and transform the company from a sole trader store to a corporation.
§ Worked on different projects of business expansion, namely computer services and hotels and resorts investments
§ Was in charge of launching company website and marketing activities
§ Dealt with partners in terms of sales rebate and marketing funds Prudential
Vietnam
Assurance
Private Ltd.
Hoa Sen
University
And
Outerspace
Language
School
[ 2000 – 2004] Unit Manager
§ Managed the Life Insurance agent team of 32 members
§ Achieved target sales monthly and quarterly from 2001 - 2004
§ Recruited sales agents working through from files to final interviews
[2011 – 2016] English Teacher/ Lecturer
§ Taught English to students of all age groups
§ Gave lessons in courses for special purposes such as business writing, translating, accounting Engish, sales literatures…
§ Provided business and education organizations with English courses
§ Helped recruit and train teaching staff
EDUCATION
OTHER SKILLS
AND ABILITIES
REFERENCES
[1992 - 1996] The University of Dalat, Vietnam
B.A. in English, 2006 major in Business English
§ Majored in English linguistics, literature and business writing
§ Attended BEC 2 – Upper intermediate business English course provided by Cambridge Syndicate in co-operation with The University of Dalat
[1992 – 1994] The University of Social Sciences and Humanities, HCMC
Prerequisite Certificate
§ Oriental Studies – Japan
[2010] PACE Institute of Management
§ Finance management for directors
On-job Training:
§ Prudential Managerial Courses on achieving sales targets, motivations
§ Several Courses relating to Service Excellences, Leadership and Compliance
§ Music competence: guitar and bass player on couple of bands
§ Background vocalist
§ Martial Arts and Sports: black belt in judo
§ Good swimmer.
To be provided upon request
Contact this candidate