Customer Service Representative

Mary T Valenzano

Cranford, NJ ***** 908-***-****

www.linkedin.com/in/maryvalenzano **********@*******.*** PROFESSIONAL EXPERIENCE

Webundies.com -Mountainside, NJ

Customer Service Representative, Order Processor, Return and Exchange Fulfillment September 2005 – Present

• Respond to phone calls and emails initiated from customers, Amazon.com, and Walmart.com

• Pick, pack, and ship selected merchandise based on online orders

• Count new inventory and assign locations in warehouse

• Process refunds and exchanges

Merrill Lynch, Pierce, Fenner & Smith Inc., Somerset, NJ Quality Assurance /Customer Service Department

Customer Service Analyst July 1991-November 1993

• Responded to letters directed to the Chief Executive Officer, President, and other executive management of the firm, as well as non-management related customer letters within required time periods. Responded to phone calls directed from department receptionist. Initiated a quality team and was involved with several focus groups that reevaluated current department procedures and developed new standards.

Customer Service Representative September 1989-July 1991

• Responded to letters received from regulatory agencies including the New York Stock Exchange, the Securities Exchange Commission, and various state agencies, and letters from customers within required time periods.

Group Financial Services

Individual Research Representative August 1985-September 1989

• Professionally resolved incoming customer inquiries received via telephone calls from Branch Offices and Regional Operational Centers within required time standards. Expeditiously interpreted, researched, and resolved trade corrections, stop payments and other inquiries. Responded to written correspondence received from customers, regulatory agencies, and the Corporate Customer Service Department. Handled a large volume of incoming telephone calls from clients and Branch Offices via the Automated Call Distribution System. EDUCATION

Seton Hall University, W. Paul Stillman School of Business, Seton Hall University, South Orange, NJ Bachelor of Science, Marketing

Union County College, Cranford, NJ, Associate of Arts Degree, Business TECHNICAL SKILLS

Microsoft Word

Volunteer Work

Girl Scout Leader, Class Mother, Cafeteria Assistant in School, Various School Committees, Various titles in Cranford Newcomers Club

Contact this candidate