Customer Service Supply Chain
Resume:
Major Qualifications:
Results oriented perfume with over twenty four years experience in information technology, supply chain and customer service
Highly motivated, results oriented and quick learner with a proven track record of performance.
Skills:
Inventory Management
Resource Management
Inventory Control
Logistics
Supply Chain
Analytical
Warehousing
Multi-Tasking
Software/Operating Systems
Computer Hardware
Customer Service
Administration
August2023 – September2023 Assistant Service Manager, Family Dollar
Responsibilities:
Responsible for opening or closing store
Running the cash register as needed
Stocking the shelves
Fronting the merchandise
August2013 – August 2022 Order Analyst, GXO Logistics Corporation
Responsibilities:
Respond to Client inquiries via phone and email
Track FedEx and UPS trailers loaded daily for VZW and XPO.
Create and send standard reports to client
Perform nightly closing operations for Distribution Centers and run nightly reports
Perform all work using approved, documented Quality Management System (QMS) work instructions
Process client orders and order corrections.
March 2010 – August2013 Equipment Specialist, New Breed Corporation
Responsibilities:
Track equipment readiness and serviceability for over $77 Million worth of Government Nuclear, Biological, and Chemical Detection devices
Monitoring and ensuring the calibration of the equipment is accomplished on time and to specifications
Provide life cycle management support to include part requisitions, scheduled maintenance planning, un-scheduled maintenance forecasting and technical expertise to a warehouse network
Provide support for the Order Planning function as needed
Prepare ad hoc reports and analysis
Interact with and provide assistance on United States Marine Corp systems to include programs for shelf-life extension
Responsible administering the necessary Government approvals for the disposal of damaged or obsolete items totaling more than $66 Million worth of equipment
Work daily with Warehouse and Equipment Management System (WMS), Oracle Business Intelligence Software Discoverer, and TOAD
Prepare reports for the Marine Corp and other customers tracking equipment for accountability and readiness
April 2004 – March 2010 Data Analyst/Warehouse Supervisor, New Breed Corporation
Responsibilities:
Compile data and create daily reports of production and quality for the company, using Microsoft Word, Access and Excel
Handles all quality and data issues for the plant
Work with the help desk ensuring that all computers and computer systems run properly
Support for all areas of the plant and back-up to all supervisor/management personnel
Responsible for the overall operation of the warehouse department several times throughout this time
Supervise 7 people in their various duties in the warehouse/container repair
Ensure that all daily and emergency orders are filled for our customers
February 2004 –April 2004 Data Entry, Kelly Services
Responsibilities:
Worked for Cigna Healthcare Medicare at High Point, NC in the EDI area, updating current files by creating new file folders and cleaning out old information to be sent to storage area.
Contact for new companies wanting to test software
Logging all incoming correspondence for tracking purposes
April 2003 – February 2004 A+ Technician, Graham & Associates
Responsibilities:
Worked for Choice Computers, helping install over 2050 computers, along with printers, in 16 public schools, also helped install ZIP drives in 75 computers
Worked for Data Networks, helping install over 600 computers, along with printers in 6 public schools
June 2003 – November 2003 PC Technician, Apex Systems
Responsibilities:
Worked for Getronics, helping update Novell clients to 3.81, setting up profiles, Novell tree and context, installing printers, on over 1000 computers with Windows NT, completing server migrations for Wachovia Bank
Worked for Getronics updating computer systems for 2 companies, swapping out computers, upgrading memory & hard drives in UNIX servers, and swapping out printers and changed them to network operation for Windows 2000
Worked for A.M.S. setting up a new bank branch for RBC, installing computers, printers, server, hub and switch. Completed setup instructions for the Windows 2000 server
February 1999 – March 2003 Data Analyst, New Breed Corporation
Responsibilities:
Work with network using Windows NT operating system, ensuring that the system works properly and handles any fix actions with the support of the Help Desk.
Complete daily reporting of production and quality for the company, using Microsoft Word and Excel
Responsible for inputting all training information in CSS Horizon/ADP for the HR department
Responsible for ordering, receiving and issuing material for the processing/warehouse departments
Swapped out faulty Linx DCT terminals, and programmed the new terminal to receive the operating system
Worked with KRONOS system, setting up new employees, trained supervisors on use, and executed reports from system to get daily reporting for plant manager and supervisors
Occasionally swapped out CPU’s and Monitors, and cleaned CPU’s internally as needed
Helped supervisors and employees with software issues for Microsoft Office and local software package
Filled in as Warehouse supervisor, when supervisor was not available
January 1999 – February 1999 Data Entry/Billing, Phillips Staffing
Responsibilities:
Performed data entry/billing for Old Dominion Freight Lines
Pulled information from computer images to create freight bills/delivery instructions
Perform corrective and preventive maintenance on a wide variety of communication assets.
August 1975 – January 1996 United States Air Force (Retired)
COMSEC Security
Computer Operator for the Unisys 2200 mainframe computer
Computer systems Analyst
Management and Technical Training:
Diploma in Information Technology, ECPI Greensboro, NC
A+ Certified PC Technician and CSS (Customer Service Specialist)
Additional Skills:
Able to type 65 words per minute
Computer Hardware: Motherboards, CPU’s, Memory Chips, Hard Drives, Floppy Drives, Zip Drives, CD-ROM’s, IDE, EIDE, Sound Cards, Video Cards, Network Cards, Monitors, Printers, Modems, Network Wiring, and CISCO Routers
Software/Operating Systems: DOS 6.22, Novell 5.0, RedHat Linux 6.1, Samba Server, Windows 2000 Professional, Windows 2000 Server, Windows 95, Windows 98, Windows ME, Windows NT, MS Proxy Server 2.0, HTML, Windows XP Professional, Windows Vista, TCP/IP, Microsoft Word, Excel, Access, Kronos, Power Point, EMS, WMS, DISCOVER, TOAD, WM Plus, Exceed., Windows 7, Windows 8.2, Windows 10 and Office 365.
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