Quality Assurance Engineer

Software and Development Tools

Platforms: Windows XP, 7, 8, 10, 11, Unix, Linux, IOS, and Chrome OS

Cloud: Azure and AWS

Mobile Platform: iOS, and Android, utilizing Telerik Fiddler, Test Flight for Beta testing, Browser Stack.

Over 20 years testing experience of web-based applications and digital platforms, as well as client-server products.

Automation tools: Telerik Test Studio, Load Runner, Win Runner, Selenium, HP UFT, and HP ALM Quality Center, Robot framework, and Postman API.

Bug reporting software: Rational, Serena, Team Track, JIRA Cloud, Quality Center/ALM and Zephyr Scale.

Database: MySQL 10, SQL Server, Oracle 8/8i,

Build CI Tools: Jenkins, Maven

Methodology: Agile Scrum and Waterfall

Agile Tools: Rally, Atlassian Confluence and JIRA Cloud.

Education

Professional Certification in QA Methodology, Web Based Applications and Software Quality Assurance, Portnov Computer School, Mountain View CA

Business Administration & Computer Science, San Francisco State University and City College of San Francisco CA

Bachelor’s in biology, Moscow State University (Lomonosov State), Russia

Infogain Inc. on assignment at Hyundai Motor USA – (Contract) Feb 2023 – March 2024

QA Lead (HAEA) Owner and Dealer apps

Leading QA for Mobile apps for Hyundai and Genesis for both onsite business team and offshore QA team.

Established QA Test Metrics and processes for offshore QA team

Participating in Sprint planning and daily stand-up meeting.

Providing test plan for each maintenance release

Tracking test accounts availability and status for test team on weekly basis

Reviewing manual test cases for each release and ensure test coverage.

Conducting bug triage meetings

Reviewing automation test coverage progress.

Coordinating troubleshooting of customer impacting production issues.

DocMagic, Inc., Full Time

Mar 2020 - May 2022

QA Team Lead

Responsible for testing e-mortgage products, including electronic signing of documents; Virtual Notary services; eClosing; and Signing View, using in-house Java tools; SQL queries; AWS; and Postman API.

Active participant in Business Requirements Review and working with technical specifications to identify testing requirements and high-level QA work estimates.

Postman API was used for testing of several DocMagic products including RON (Remote Online Notary.

Video and Audio testing including recordings for Virtual Notary.

Designing and running regression and functional tests using JIRA Cloud.

Defect tracking, enhancement requests and work activity assignments was performed through Quality Center and then transitioned to using JIRA Cloud.

Running SQL test scripts for backend testing of DocMagic products.

Conducting JMeter performance testing.

Performing Compliance testing for Qualified Mortgage products.

Conducted Security Testing for SSO DocMagic Web portal.

Updating documentation using Confluence and providing PowerPoint presentations to my team.

Active participant in Agile Scrum process with daily standup meetings and conversations via Slack.

Brillio Inc., Mar 2019 - Sep 2019

QA Analyst On assignment at Edison (SONGS) – (Contract)

supported Edison BIS team with Functional, Regression and Compliance Testing, as well as engaged in UAT, Test Planning, Requirements analysis and preparation. Conducted Audit of QA processes.

REU Project (Radiation Exposure Uploads Migration and Decommissioning): This is a migration from Power Builder application to .NET solution – Performing functional testing and provided UAT support.

T2000 created and updated Verification & Validation review documentation.

NODB- Nuclear Oversight Database migration (Oracle 11G) and .NET based web application – Provided Test Approach document. Tested migration in Test Environment as well as Pre- and Post-Production functional testing for the Front-end application.

RMS SharePoint Migration project – functional testing for migration process of data consisting of archived drawings.

Data Dimensions Consulting - (Contract) Feb 2018 - March 2019

QA Lead

Provided QA consulting services to Data Dimensions clients, including Zillow and Lyft, for reviewing deliverables during project review, post-production review, UAT, and audit procedures. Provided recommendations to clients based upon the findings.

Provided Quality Audits across multiple functional platforms to ensure quality standards are followed

Documented problems and maintained Risk Assessment documentation. Worked on uploading all the test cases to Quality Center for the current as well as prior releases.

Led UAT testing effort with business and Pilot Clients participation. Extensively used HP Quality Center to store testing results, metrics and create test cases.

Pacific Dental Services - (Contract) Oct 2016 – Nov 2017

QA Lead

QA Project Lead Supporting Pacific Dental Services (PDS) and Patolus dental platform – Azure Cloud based solution (provides treatment and cost transparency to consumers, finance options, electronic payment transactions, as well as day-to-day business activities of PDS dental offices.)

Successfully completed Patolus integration with PDS project, while working with Vendor based agile development team and PDS product team. Assured quality software deliverables by establishing quality standards and validation methodology.

Perform QA procedures on Experian marketing campaigns and emails to the customers

Design and built test strategy, test cases, test scripts, and test case traceability using Confluence

Established and implemented metrics to monitor software quality during develop

Created and maintained bug tracking system (JIRA) for Patolus project

Established scope validation criteria

Conducted weekly defect review meetings with offshore team

Designed automated scripts for acceptance testing using Telerik Test Studio

Provided weekly reports to QA Management and maintained test schedule

Led UAT testing effort for Patolus platform integration with PDS

Conducted functional, security, acceptance, regression, browser, and hardware compatibility testing.

Performed Patolus Mobile platform testing (iOS and Android).

Assisted Twilio SMS platform integration testing effort; and

Conducted pre-live environment Vantiv iQ Litle platform integration testing. (Processing payments, refunds, memberships, charge backs, and reactivations.)

Experian Consumer Services - Full Time

Senior QA Analyst Sep 2010 – Aug 2016

QA Project Lead supporting UK Vertical of ECS Business, responsible for delivery of consumer products.

Successfully completed and delivered numerous projects as QA Lead, including

UK Affinity upgrade; .NET2 - .NET4 platform upgrade

Barclay-Card project; offline batch upgrade; UK Social Monitoring API; UK Identity IQ; UK Halifax

Infrastructure Tech Refresh Project. Implemented Quality assurance process for global and US based projects, including Alert Hub and US Trilogy (CMS upgrade). Worked with the global cross-functional team during Barclay-Card project, led daily calls between the client, US and UK development, and test teams, and provided Final QA sign-off upon completion of Joint User Acceptance Testing.

Actively involved with the envision phase of a project and delivered requirements reviews, estimates, and test schedules. Prepared test plans, test strategy documents, risk sign-off, test metrics to PMO and QA Leadership, Production Verification plans, and project closure documents. Established automated scripts for UK Business functions using in-house automation tools.

UK Social Monitoring: Partnered with teams in Denver and London to assist development efforts with exploratory testing of Social APInstagram, and Twitter.

Conducted performance testing of payment processor and payment provider services.

Performed tests on stored procedures and ran SQL jobs to test rollback procedures on batch upgrades.

Participated in several QA focus groups and contributed to creation of UK business functions chart and Impact Analysis Checklist.

Performed mobile testing on multiple devices for Experian Credit applications, including memberships, order processing, and billing.

Utilized knowledge of architecture, data flow deployment environments and Splunk to troubleshoot and identify issues.

To achieve better testing coverage added numerous QA process improvements, including new Test Objectives, Traceability Matrix, test cases, and test suits. Provided prompt status updates to management.

Peer reviewed PLV plans, LOE and Test Cases, and provided feedback.

Led automation effort to improve regression of UK business functions in staging environment, implementing HP UFT tool, and Selenium Library. Utilized Robot framework to conduct pre-production environment acceptance testing. Enabled documentation using HP Quality Center.

Converted Excel Automated scripts for Selenium into UFT (HP Automation Tool) Tests.

Assisted Scrum master during Sprint planning by helping to select highest priority User Stories and resolving communication issues in the team.

Presented training demonstrations to QA teams on topics covered in Star West Quality Assurance Conference in Anaheim.

Led project demonstrations to stake holders during project closure phase.

Designed Business Continuity Test Plan and led testing effort for disaster recovery fail over; and

Provided cross training for other QA resources on applications knowledge during active project and knowledge transfer phase.

QA Analyst II Experian Full time Jul 2009 - Sep 2010

Successfully performed QA procedures for ECD products: FreeCreditReport.com, FreeCreditScore.com, Credit Check, FCR PM, Triple Alert, Protect My ID. Testing Web based solutions for ECD business partners, including American Express, and Discover.

Support Daily AC (Accelerated Content) Production launches for multiple ECD products.

Performing Back End testing using MS SQL 2005 Server Management Studio.

Running Control M (BMC-software) batch jobs to test Monthly Alerts and Billing.

Utilizing various in-house automation tools to perform web application software testing for Enrollment, Membership Billing and Up Sales.

Working with Serena Team Track software for tracking defects through its life cycle.

Perform QA procedures on Experian marketing campaigns and emails to the customers.

Providing weekly Status Reports, Time forecast and quality statistics to management.

Toyota Motor Sales (TMS), Torrance CA – Full Time May 2001 – Mar 2009

Software QA Analyst

Dealer Daily (DD) – web portal enterprises integrating multiple business functions for Toyota and Lexus dealers. DD consists of multiple ISS web silos with MS SQL server database and IMS Host (IBM S/390). DB2 containing Toyota enterprise- wide data. DD also integrated with Dealer Management

Systems: R&R, UCS and ADP via FTP servers and Vendor Interface software running on MS

Application servers. DD is a portal application that connects to many Toyota systems, like Warranty, Toyota Financial Services, and third-party software e.g., Car Fax, ATX, People Soft.

Test lead for several business-critical Toyota projects, including Toyota National Service History; Lexus Replacement for Vendor Interfaces; Automated Car Fax Integration; Vendor Interface; UDD .Net conversion; Win 2003 Migration; and Telematics project integrating Lexus and Toyota vehicles with Dealer systems, Navigation, GPS and XM Radio.

Creating and Executing Test Plans; Scripts; Scenarios; and Test Cases according to Project Plan.

Conducting Vendor Interface testing for multiple applications – MS VB 6.0, COM + TI, and SQL 7.0

Performing DD Interface Load testing utilizing Load Runner and SQL Monitoring Scripts, SQL Counts; Responsible for build management support in QA environment.

Performing Network Application Readiness testing for critical business applications.

Security and Access control testing of Toyota Business Gateway.

Sarbanes Oxley Compliance testing of Dealer Daily applications.

Personic Software, Brisbane CA, Software QA Engineer Jul 1999 – May 2001

Responsible for testing Personic’s EZAccess (Staffing Suite), complex Client-Server application developed with PowerBuilder 6.5.0 with MS SQL Server or Oracle 8i backend Databases. Worked on e-Professional, Web based end-to-end solution for Personic customers and staffing firms.

QA procedures were performed throughout development cycles of the following Personic products: Coordinated and performed testing for backend database (Oracle 8.0.4) as well as Verity indexing tool for resumes returned from Web. Tested data conversion Oracle to MS SQL. Used SQL Navigator (Transact SQL) as well as SQL Plus for Oracle. Contributed to Development of backend Application server type database by helping to map information received from the job boards (Used XML and Power Builder 6.5.0)

DDI, Formerly STLabs, San Mateo CA, Software QA Tester, Test Lead May 1998 – Jul 1999

Configured, troubleshoot, and installed systems and various types of hardware and software. Tested many Windows 95/98/NT, MAC and UNIX applications developed by corporate clients including Panasonic, Intel, Compaq, Xerox, US Robotics, People Soft, E-Trade and others.

Contact this candidate