Data Entry Customer Service

LH

LATOUNIECE HOUSTON

************@*******.*** 313-***-**** Detroit, MI 48205

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations in various fields. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Caregiving

Alzheimer's Care

Medication Administration

Patient Care Services

CPR/First Aid

Customer Service Excellence

Efficient and Detail-Oriented

POS Systems and Ordering Platforms

Data Entry

Issue and Complaint Resolution

Call Documentation

Customer Retention Strategies

Integra Partners

DME Customer Representative

07/2020 - 01/2023

Trained patients on how to properly operate medical equipment. Informed patients about proper use of compression stockings, nebulizers and urinary bags and answered questions in regards to these items. Instructed individuals on proper use of blood pressure monitors and other medical devices.

Take inbound calls from patients for DME shipment and new orders. Working with dual monitors and multiple systems.

Data entry inputting patient and prescriber information. Sam's Club Roseville, MI

Store Team Member

05/2018 - 07/2020

Organized new stock for floor placement.

Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.

Provided value to customers by delivering friendly in-store and curbside shopping experiences.

Maintained efficient team operations by coordinating effective schedules and employee work assignments.

Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.

Executed best-in-class sales and service strategies to deliver on sales, profit and service targets.

Operated cash register or POS system to receive payment by cash, check and credit card.

Comfort Care Home Health LLC Sterling

Heights, MI

Patient Transporter

12/2016 - 06/2018

Greeted patient and explained transport plan and destination. Provided patient transport using various equipment and adhered to safety protocols.

Maintained facility and patient confidentiality, complying with HIPPA Summary

Skills

Experience

policies and procedures.

Used wheelchairs, seat chairs and gurneys to move patients. Developed strong and trusting rapport with patients to facilitate smooth, quality care.

My 3 Angels, Shelby Charter MI

Housekeeping

04/2015 - 12/2016

Used cleaning chemicals following proper guidelines. Cleaned building floors by sweeping, mopping and scrubbing. Interacted pleasantly with clients and guests when performing daily duties.

Returned rooms to occupant-ready status to satisfy future guests. Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Clintondale High School Clinton Township, MI

06/2010

Education and Training

Contact this candidate