Wilmington, NC

Contact

**** ******* **** **., **** Point,

NC (USA)

919-***-**** (Mobile)

***********@**.**

www.linkedin.com/in/jdstockdale

(LinkedIn)

Top Skills

Statistical Data Analysis

SAS (Programming Language)

Software Design

Languages

English (Full Professional)

Certifications

Linux: Overview and Installation

Membership Certificate

Honors-Awards

2010 Annual Award for Excellent

Performance

2010 Project Team Award

2009 Annual Award for Excellent

Performance

2008 SPOT Award

Hackathon Award - 1st Place

Publications

A Cognitive Test of Alcohol Myopia

Same Respondents, Same

Questions; Different Modes, Different

Responses

Testing the Alcohol Myopia Theory

In Laboratory Conditions

The Impact of Landline and Cell

Phone Usage Patterns Among

Young Adults on Survey Outcomes

Meeting the Challenges of

Converting a Large Establishment

Survey From Paper to Electronic

Administration

Jason Stockdale

Independent Consultant, UX Research, Design & Analysis. High Point, North Carolina, United States

Summary

As an independent consultant with 15+ years of experience in cognitive sciences, specifically User Experience (UX). I help clients from various industries achieve their goals and improve their outcomes by applying methodological triangulation and data synthesis while maintaining a user-centered design focus. I have led and collaborated on projects involving requirements gathering, cognitive interviews, focus groups, surveys, user stories, prototyping, wireframing, storyboarding, observational research, and native mobile applications.

My holistic approach to problem solving, core UX Processes and Fundamentals enable me to deliver solutions that are effective, engaging, and satisfying for the clients, stakeholders and ultimately their end users.

I have also leveraged my skills and knowledge in information architecture, relational databases, SAS programming, report generation, training development, instructional design, and testing to support the products/solutions delivered to clients. I have worked with both clients in the public and private sectors - USDHHS, CDC, DoD, DoJ, CMS, Wells Fargo, TDArx (now NOCDOC) to name a few.

I have demonstrated award-winning leadership abilities in cross- functional teaming, multi-disciplined collaboration, client-facing communication, negotiation, subcontractor management, project schedule, and budget forecasting.

Experience

char.Coal Consulting Services

8 years 7 months

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Independent Consultant - UX/CX Research Design & Analysis December 2015 - Present (8 years 7 months)

High Point, North Carolina, United States

Principal

December 2015 - Present (8 years 7 months)

Charlotte, North Carolina Area

Wells Fargo

Sr. Business Systems Consultant / Sr. Technical Writer for Platform Engineering (Contract Collabera)

March 2018 - November 2018 (9 months)

Charlotte, North Carolina

Worked in the Enterprise Information Technology Division, Business Technology Division, Engineering; Enterprise Corporate Finance & Risk Team as a Senior Business Systems Consultant as part of a Team focused on designing and developing infrastructure that provide application sustenance to essentially support the entire Bank / Corporation. The Work We Are Responsible for, has direct impact on all aspects of Corporation, from Client- Facing and Internal to Corporate C-Level Audiences. It is extremely high- visibility and making sure that we remain in compliance with federal regulations while the development of the systems moves at a furious pace is where I provide support as an Individual Contributor.

(Specific Dates of Employment on this Contract:

Start Date 03/05/2018, End Date 10/31/2018 *Round to November 1, 2018).

Wells Fargo

Sr. Business Systems Consultant / Sr. Technical Writer for Cloud Migration (Contract via TEKsystems)

February 2017 - April 2017 (3 months)

Winston Salem, North Carolina

Enterprise Information Services / Cloud Migration Team / Lead Technical Writer; On a Team migrating 5,000+ Applications from on-premise servers to Microsoft Azure Cloud Environment. I worked as a niche Tech Writer in that I specifically worked with the Application Developers themselves to produce the documentation that they needed to provide: each other (onboarding), the business, c-level, internal facing website, compliance, etc. TDArx, Inc.

Business Systems Integration Engineer / DevOps Lead March 2016 - January 2017 (11 months)

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Greensboro/Winston-Salem, North Carolina Area

Integrate MSPs PSA Tools with Zendesk. Develop and integrate Connectors between ConnectWise, AutoTask, Salesforce and Zendesk. Design and Develop a Testing/Development Environment for the company. Bring Development activities in-house saving the company money. Work with Developers on a daily basis to bridge the gap between Operations and Development activities. Technical documentation, project plans, researching new technologies that would save the company at the bottom line. Assist in obtaining materials to keep Developers trained with the latest technologies such as MVC, Entity Framework, Code First, Ajax, LINQ, AngularJS. Used SEQ to monitor logging of errors and triage as necessary. Used Atlassian Products to track software development: JIRA, Bitbucket, SourceTree. Worked with AVG Managed Workplace and integrations available via the Service Centers built into the products, making these available to the our MSPs. Assisted with Onboarding new clients. Worked with updating/ re-writing older base enabled the system to reach back out across systems to close out an Alert in Managed Workplace that Created a Ticket in Zendesk. In other words, once the Zendesk ticket was worked to completion, the code reached back out across systems to auto-close the initial alert (bi-directional functionality) saving Engineers from having to go back and manually track the alert down and do this themselves, which often did not get done - which would skew SLA's.

Via-Source

UX & Technology Consultant: Contractor

September 2015 - November 2015 (3 months)

Charlotte, North Carolina Area

High fidelity prototyping using AxureRP.

PAX Labs

UX Researcher / CX Researcher: Contractor

December 2014 - September 2015 (10 months)

San Francisco, CA

Internet Research; Ethnography; Data Analysis; Report Preparation & Presentation;

Price Elasticity Research; e-Commerce Business Analyst; Google Analytics; Qubit.

Coder Foundry

Student, Master Program

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January 2015 - June 2015 (6 months)

Kernersville, NC

>>Languages/Frameworks:

ASP.NET, MVC, C#, Entity Framework, CodeFirst, SQL, LINQ, HTML5, CSS3, AngularJS, Bootstrap, JavaScript & jQuery

>>Applications & Dev Tools:

Visual Studio, Git, Git Hub, SSMS 2014, IIS 2010, VirtualBox

>>Job Duties:

This intensive .NET Coding Bootcamp involved 8 weeks of online pre-work, required to be completed prior to attending the in-class course work, which was 18 weeks of hands on learn by doing. Duties included building a portfolio site to host my resume, head-shot, and projects. Each project, including the portfolio site, followed weekly deliverables working in an Agile environment. At the beginning of each week it was a requirement to review the work and progress that had been made based on the requirements provided via the deliverable, and discussion was had regarding what had been learned. Questions about how the code was written and common interview questions were reviewed with Instructors & Senior Developers/Mentors. Trajectory Business Services, LLC

UX Design Consultant & Business Analyst: Contractor October 2011 - October 2013 (2 years 1 month)

Cary, NC

Collaborated with President of the B2B focused firm, specializing in helping corporate client’s key market decision makers maximize profits & generate growth through customer insights.

• Provided Consulting Services for survey instrument design, development, testing, data collection, data analysis and report generation.

• Performed in-depth data analyses of market behavior and consumer attitudes evaluating category dynamics, tracking trends and identifying new business opportunities in support of executive decision making for clients.

• Closely liaised with stakeholders & thought leaders, including multi- disciplined teaming, concept tests & prototype research helping provide insight into buyer purchasing inclinations via feedback analysis.

• Served key role in Win-Loss Analysis & Customer Advisory Board services, for corporate clients to maximize profits and generate growth.

• Worked to maximize company’s reputation for thorough, high-quality data analysis, report preparation and timely delivery to corporate clients. Page 4 of 7

RTI International

Research Survey Scientist II: Full-Time Federal Government Contractor

February 2006 - February 2013 (7 years 1 month)

Raleigh-Durham, North Carolina Area

Key contributor on multifunctional, multidisciplinary team redesigning the data collection processes for one of the federal government’s national, million dollar, federal healthcare research study.

Led the design, development, testing, deployment and implementation activities for:

• Electronic, web-based data collection instruments (Contact Guides & Medical Event Forms)

• Custom built, multi-tiered, case management system – built on a matrix of status & event codes.

• User Interfaces (UI) for coding systems, incorporate end-user design principles, user experience design research.

Led & participated in development, implementation & execution of end-to-end QA processes, test plans, created test scenarios, test cases, used bug tracking systems to report defects, process issues, proactively identify & triage system inefficiencies & failures to meet functional requirements; led process designs resulting in user friendly interfaces.

• Worked closely with other project team leaders from development and programming teams to influence early testability guidelines, ensure proper test coverage, responsible for overall system reliability, performance and quality.

• Managed and served as primary liaison with medical coding subcontractor and third-party vendor. Wrote statement of work (SOW) and Request for Proposal (RFP) soliciting subcontractor bids, negotiating a 40% and 30% reduction in subcontractor’s cost proposals for 2011 and 2012 respectively. Managed internal and external teams of coders. Regularly met with end- users, observed user-computer interaction, gathered feedback to continuously improve UIs.

• Managed and met production goals ahead of schedule and under budget. Developed client deliverables, including Coding Plan, and contributed to others.

SURVEY MANAGER II & III (2006 – 2010)

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Played major roles in designing sophisticated information management systems, coordinating highly visible, technically complex, mixed-mode research studies.

University of North Carolina, Wilmington

Research Scientist / Graduate Student

August 2003 - May 2006 (2 years 10 months)

Wilmington, NC

» Managed and lead a team of field recruiters and interviewers to screen participants with a survey battery for clinical trials.

» Managed team of researchers running clinical trials in laboratory setting. Administered alcohol and caffeine based on subject’s height and weight. Studied effects of alcohol and caffeine on men’s cognitive and sexual assault perception.

» Analyzed data, presented study findings at national conferences; co- authored papers and

publications from research.

aaiPharma, Inc.

Principal Investigator: Employee Satisfaction Survey & Business Analyst: Contract

September 2003 - December 2003 (4 months)

Wilmington, NC

» Managed Data Collection, Data Analysis & Executive Report Preparation for Annual Employee Satisfaction Survey.

» Collated Data From All Divisions (N. America & Canada). Used Microsoft Excel, Scantron, SAS Technologies to Collect, Clean, Analyze & Synthesize Data. Prepared and Presented Executive Report (deliverable) to Senior Executive Management Team Adhering to Tight Deadlines, Project Schedule & Budget.

Education

University of North Carolina, Wilmington

Bachelor of Arts (BA), Psychology · (1999 - 2003)

University of North Carolina at Wilmington

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Master of Arts (MA), Psychology · (2003 - 2006)

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