Data Analyst Customer Service

GOWTHAM CHANDAN RAJU

+1-551-***-**** Harrison, NJ E-mail: **********@*****.*** LinkedIn: Gowtham Chandan Raju SKILLS

Programming Tools and Languages Python, SQL, Scala, R Data Visualization POWERBI, Tableau, Matplotlib

Libraries and Frameworks Pandas, NumPy, Scikit-learn, Keras, Matplotlib Other Tools Microsoft Excel, Power Query, Latex, SCILAB, Maxima EXPERIENCE

Market Data Analyst Jan 2022 - Present

HOMBALE RESORTS Bengaluru, India

• Analyzed customer satisfaction data to extract valuable insights, leading to 20% increase in customer retention.

• Revamped customer service training, resulting in a 15% rise in customer contentment metrics over 6 months.

• Increased revenue by 6% in a year with predictive pricing model, leveraging market data and competitor analysis.

• Delivered data-driven insights through 50+ presentations using data visualization tools like Power BI. Data Acquisition and Analysis Associate Sep 2020 - Dec 2021 HOMBALE RESORTS Bengaluru, India

• Curate guest bookings, feedback, and revenue data for a comprehensive operations overview across 10+ departments.

• Leveraged Power Query techniques to effectively sort and filter extensive datasets exceeding 50,000 rows.

• Transformed raw data into actionable insights, resulting in 30% increase in data comprehension.

• Administered database infrastructure on Google Cloud Platform, optimizing data organization for efficiency boost. EDUCATION

Master of Data Science: Statistical Track, New Jersey Institute of Technology Sep 2022 - Dec 2023

• Relevant Coursework: Machine Learning, Introduction to Statistical Computing Methods using R Programming, Re- gression Analysis, Probability Distribution, Data Management System Design and Applied Statistics. Bachelor of Electrical and Electronics Engineering, PES University Aug 2018 - Sep 2022

• Relevant Coursework: Introduction to Data Science with Python, Linear Algebra, Python Programming, Probability and Statistics

PROJECTS

• Sentiment Analysis of Amazon Reviews Dataset. Built a project to analyse the customer review and classify their rating based on the review description. Compare different models accuracy and precision on the dataset. (Try it here)

• Newark IT Online Computer Store Develop a menu-driven application system to construct a strong Newark-IT system’s database schema. Develop a dashboard to enhance the visual user interaction with the database. (Try it here) LICENSES & CERTIFICATIONS

• Introduction to Career Skills in Data Analytics. Feb 2024 VOLUNTEERING EXPERIENCE

Outreach and Partnership Manager Aug 2021 - Nov 2021 TOFA PVT LTD Pune, India

• Secured 5–10 new clients weekly through consistent follow-up on inbound leads and outbound calls and emails.

• Collaborated with senior management and marketing teams to achieve 5-10% growth in partnership

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