Project Management Software Development

Arjun Shah

240-***-**** - ***********@*****.*** - https://www.linkedin.com/in/arjun-shah-61341920

Professional Summary

Seasoned technology professional with over 10 years of experience in software development and IT project management in supporting federal and public sector organizations, non-profits and educational institutions.

Proven ability in database tools and analytics solutions development using MicroStrategy, Oracle SQL, and Teradata. Adept in leveraging the O365 suite (Word, Excel, PowerPoint, Project, Access, Visio, Teams, Workflow, Power BI) for enhancing productivity and collaboration. Experienced in managing IT projects through both Waterfall and Agile methodologies, with in-depth knowledge of the USPS Technical Solution Lifecycle (TSLC) and other industry-standard Software Development Lifecycle (SDLC) methodologies.

Demonstrated excellence in project management, software requirements specification development, and customer acceptance testing. Capable of managing and updating technical specifications and guides, developing automated test scripts, and creating training materials and SOPs. Known for participating in industry meetings, forums, and workgroups to stay at the forefront of industry advancements and best practices.

Key Skills

Technical

Power BI

Power Automate

MS Project/Jira

Agile

Tableau

Visio

SharePoint

Excel

SQL

AI Prompt Engineering

Scrum

AWS

Salesforce

Blackbaud On Suite CRM

Raisers Edge

ServiceNow

Professional

Project Management

Requirements Analysis

Budgeting & Forecasting

Journey Mapping

Federal Consulting

Account Management

Risk Management

Data Analytics

Executive Presentations

Customer Retention

SaaS Deployment

Strategic Planning

Change Management

Technical Documentation

C-Level Relationships

Adaptability

Experience

ESG Solutions (1+ year) 02/2023 - Present

Consultant - Education Technology

●Integration Projects: Led the integration of cloud based educational and administrative software for private school clients though automating repetitive tasks, reducing administrative workload by 30%.

●Data Analytics: Developed and executed data-driven strategies, leveraging advanced analytics to provide actionable insights, resulting in a 25% increase in operational efficiency.

●Client Satisfaction: Achieved a 95% client satisfaction rate through tailored solutions and continuous engagement.

●Financial Modeling: Developed financial models via Power BI, to enable school leaders to optimize resource allocation and budget management, contributing to a 20% improvement in cost efficiency.

Guidehouse (10+ months) 02/2023 – 11/2023

Senior Consultant

●USPS Project Leadership: Engaged with a team of 10 in delivering a strategic plan for the USPS international shipping platform, enhancing platform efficiency by 40% and reducing operational costs by 20%.

●AI and Machine Learning Integration: Implemented AI and machine learning solutions via Power Automate, streamlining processes and saving an estimated 15% on overhead costs annually.

●Financial Modeling: Designed and deployed interactive financial models using Power BI, improving stakeholder visibility and driving strategic decision-making processes by forecasting project costs and benefits.

●SharePoint Site Development: Managed the creation and deployment of a comprehensive SharePoint site for a key client, improving document management and collaboration.

●Project Management

Spearheaded the Project Management Office (PMO) initiatives with USPS, overseeing project timelines, resource allocation, and stakeholder.

Successfully coordinated cross-functional teams to ensure project milestones were met on time and within budget.

Implemented process improvements that enhanced project efficiency and reduced costs by 10%.

●Requirements Management and Analysis:

Utilized requirements management tools such as JIRA and Confluence to document and manage project requirements.

Performed business analysis tasks, including developing and updating test scripts, performing customer acceptance testing (CAT), and documenting testing outcomes.

Managed and utilized software requirement specification (SRS) documents to support functional requirements affecting the technical file specifications (Mail.DAT and Mail.XML).

●Training and Documentation: Developed training materials, Standard Operating Procedures (SOP), and guides related to impacted CPPP applications, ensuring smooth adoption and understanding of new systems and processes.

The Langley School (5+ years) 04/2017 – 02/2023

Director of Data Strategy (promoted from Database Manager)

●Data System Overhaul: Led the strategic overhaul of data management systems, integrating multiple data silos into a Cloud platform, improving data accuracy by 50%.

●Process Optimization: Streamlined data processes and workflows, reducing data processing time by 40%.

●Data Governance: Established robust data governance protocols, ensuring data accuracy, privacy, and security.

●Custom Reporting:

Developed custom reports and dashboards within Blackbaud, providing actionable insights that guided strategic decision-making.

Developed financial models to analyze and optimize funding allocations for Business Office, supporting the school's strategic planning and budgeting processes

CharityEngine (3+ years) 07/2014 – 03/2017

Lead Technical Project Manager (promoted from Account Manager)

●Client Onboarding: Standardized client onboarding and project lifecycle processes, reducing project initiation time by 20%.

●CRM Enhancement: Enhanced CRM functionality with custom scripts, improving usability and data management efficiency.

●Agile Methodologies: Directed an 11-person team using Agile and Scrum methodologies, delivering projects on time and within budget, resulting in a 15% increase in client satisfaction.

American Diabetes Association (3+ years) 01/2011 – 07/2014

Manager System Support (promoted from Account Specialist)

●Digital Overhaul: Led the digital overhaul of data management systems, improving patient outreach and engagement by 35%.

●Stakeholder Collaboration: Collaborated with stakeholders to align technology projects with organizational goals, ensuring successful project outcomes.

●Tech Solutions: Introduced advanced tech solutions, ensuring compliance with HIPAA and other relevant data privacy standards, resulting in a 20% reduction in data processing errors.

Clearances

Public Trust

Certifications

Certified Scrum Master

AWS Certified Cloud Practitioner

Education

B.S. Information Systems Management, University of Maryland, Global Campus

B.A. Biology, University of Maryland, Baltimore County

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