Customer Service Representative

Sabrina Wilder

*** ******** ****** ***. * Lake City, SC 29560 ~ 843-***-**** ~

***************@*****.***

Profile

Aspiring clerical personnel with ambitions of obtaining full-time employment within the selected company. Noted for the ability to establish rapport quickly with clients, problem solving, and building collaborative partnerships.

Education

East Clarendon High School Turbeville, SC Diploma May 2010 Work Experience

Customer Service Representative Manager, Walmart, Florence, SC October 2014 - Present

● Assisted clients with inquiries

● Ensuring the proper training of associates in current procedures.

● Maintaining a positive work environment by setting an example.

● Resolve customer issues and complaints.

● Increasing sales at the department and meeting other performance goals.

● Conducting interviews to meet staffing demands for your area. Customer Service Representative, Sykes, Kingstree, SC September 2012 - March 2014

● Answer calls and respond to emails

● Handle customer inquiries both over the phone and by email

● Required information using available resources

● Manage and resolve customer complaints

● Provide customers with product and service information

● Enter new customer information into system

● Update existing customer information

● Process orders, forms and applications

● Identify and escalate priority issues

● Route calls to appropriate resource

● Follow up customer calls where necessary

● Document all call information according to standard operating procedures

● Complete call logs

● Billing

● Tech support

Skills

● Computer Skills

● Customer Service Skills

● Rapport Building

● Communication (written and verbal)

● Listening Skills

● Resilience

● Judgement

● Attention to Detail

● Organizational Skills

~References available upon request~

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