Human Services Service Representative

Yashica Godwin

** ********** ****** ********, ** 06106 860-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

Versatile, Human Services professional with over 5 years of experience in both Administrative Assistance and Direct Care Support to both children and adults from diverse, socio-economic backgrounds

Skilled at providing detailed documentation in a timely manner to ensure quality communication between team members

Ability to individualize programing and services based on clientele needs and requirements utilizing keen interpersonal and relevant skills

Seeking a position within the field for a continued use of skills and exposure to new training opportunities

SKILL HIGHLIGHTS

Human Services

Office Administration

Patient Care

Monitoring

Admission Processing

Incident Reporting

Safe Crisis Management

Workshop Facilitation

HIPPA Compliance

Documentation

Med-Certified

CPR & First Aid

Defibrillation

Suicide Prevention

Target Group Training

PROFESSIONAL EXPERIENCE

Jefferson Radiology; Hartford, CT 01/2021- Present

Patient Service Representative

Greet patients and visitors in a professional prompt, courteous and helpful manner

Schedule and reschedule appropriate appointments for visits, treatments and other services as requested

Register new and established patients including input of demographic and insurance information into data system

Verify personal demographic information and update information each time an appointment is made

Identify and collect co-payments and account balance payments, which may include explaining benefits given from insurance verification process

Community Partners in Action; Hartford, CT 09/2002 - Present

Juvenile Detention Officer, Shift Supervisor, & Human Service Worker

Observed the conduct and behaviors of offenders to maintain control, discipline, and security throughout residence and other facilities

Supervised offenders during meals, recreational periods, sports events, and work assignments

Prepared various reports including; new admissions, shift logs, discharges and incident reports

Demonstrated keen leadership as a role model and mentor while assisting in the rehabilitative process of youth offenders and simultaneously addressing five staff members

Conducted intake/admissions processing and detainee orientations regarding incoming offenders

The Bridge Family Center; West Hartford, CT 05/2015- 04/2021

Youth Care Worker

Maintain control and daily routine of adolescents to ensure a safe environment by regularly completing and updating documentation forms

Engage residents in positive peer interactions, recreational and leisure time activities

Supervise and assist residents in daily chores, cooking, and other daily living activities

Bank of America; Windsor, CT 02/2015 - 04/2015

Tax Processor

Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return

Interviewed clients to obtain information on taxable income, deductible expenses and allowances

Computed taxes owed, completed form entries by following tax form instructions and tax tables

EDUCATION

Hartford Adult Education; Hartford, CT High School Diploma

COMMUNITY SERVICE

CCMC’s Child Life Department; Hartford, CT Volunteer and Mentor

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