Customer Service No Experience
Resume:
Tierra
Martin
**********@*****.***
Chicago, IL 60651
CONTACT
SKILLS
• Call Controlling
• Needs Assessment
• Lead Follow-Up
• Outbound Sales
Written and Oral
Communications
•
• Security Administration
• Customer Experience
• Customer Acquisition Strategies
• Information Updates
• Cloud Applications
• Cash Register Operation
• Product and Service Sales
• Cash Handling Accuracy
• Time Management
• Excellent People Skills
• Sales Training
• Product Promotion
• Money Handling
• Verbal Communication
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
PROFESSIONAL SUMMARY
August 2022 - December 2023
Outbound Customer Service Representative
Target Warehouse
January 2020 - August 2022
Sales Representative
Victoria Secret's
EXPERIENCE
Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
•
Communicated effectively with customers, supervisors, and team members.
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Performed opening and closing duties, including store cleaning and restocking.
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Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
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Provided excellent customer service through solving problems and answering questions.
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Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
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Worked collaboratively with colleagues across different departments towards achieving common goals.
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Identified areas for improvement within the department's operations based on analysis of customer feedback.
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Adhered to company policies and procedures when dealing with customers.
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Generated leads and located opportunities for market expansion and business growth.
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Highlighted new products and company promotions during sales pitches.
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Built and established strong relationships with customers, enabling long-term partnerships.
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Generated weekly and monthly reports on sales performance metrics for management review.
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Computed sales prices, totaled purchases and received and processed cash or credit payment.
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• Customer Service
• Multitasking Strengths
• Sales Forecasting
• Key Account Generation
• B2B Sales and Customer Service
• Answering Customer Questions
• Returns and Refunds
• Quote Generation
• Checking Inventories
• Credit and Cash Transactions
• Persuasive Selling
• Microsoft Access
• Online Systems
• Effective Selling Techniques
• Retail Store Operations
• Sales Goal Attainment
• Speaking Clearly
• Stockroom Upkeep
Documentation and
Recordkeeping
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• Listening Skills
Policy and Procedure
Adherence
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• Reading Comprehension Skills
• Complex Problem-Solving
Verbal and Written
Communication
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• Teamwork and Collaboration
• Sales Expertise
• Application Techniques
• Industry Standards
• Individualized Assessments
• Customer Consultations
• Makeup Application
• Display Arrangements
• Loyalty Programs
• Sales Contracts
• Counter Management
Provided excellent customer service to ensure customers' satisfaction.
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Achieved high sales percentage with consultative, value-focused customer service approach.
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May 2022
Associate in Arts (A.A.) in General Studies
Malcolm X Community College, Chicago, IL
June 2020
High School Diploma
Academy High School, Chicago, IL
EDUCATION
References available upon request
REFERENCES
Authorized to work anywhere in the US.
ADDITIONAL INFORMATION
• New Product Tracking
• Brand Promotion
• Event Promotion
• Theft Prevention
• Quality Assurance
• Sales Coordination
• Team Collaboration
• Multitasking and Organization
• Operate Cash Register
• Cosmetology
• Goal-Driven
• Esthetics
• Ability to Lift 40 Pounds
Excellent Written and Verbal
Communication
•
• Building Customer Loyalty
Engaging with Diverse
Customers
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Available Nights, Weekends and
Holidays
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Exceeding Customer
Expectations
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• Recordkeeping Compliance
• Meeting Sales Goals
• Critical Thinking
Contact this candidate