Customer Service Representative

AMINA ALI SHIDAD

CUSTOMER SERVICE REPRESENTATIVE

am an experienced customer service representative seeking a full-time position in the

field of customer service and call center ( contact center agent ), where can apply my

knowledge and skills for continuous improvement.

SKILLS

* Upselling/Cross-Selling * Documentation

* Call Center Experience * Technical Support

* Data Entry/Management * Payment Processing

* Relationship Building

* POS Systems

* Efficient Communicator

EDUCATION

SUCESS HIGH SCHOOL

High school diploma 2010-2014

EXPERIENCE

CONTACT CENTER AGENT

Co-op Solutions 2021-2023

Resolved an average of 200 inbound calls a week for fraud,

disputes, Springboard and online banking inquiries.

Actively listened to customers and resolved their concerns

with care and confidentiality.

Springboard certified.

INSURANCE SPECIALIST

CMI Group 2018-2021

-Addressed customers courteously using suitable methods and

problem-solving skills.

-Responded to telephone inquiries and complaints following

standard operating procedures

Investigated and researched issues to determine root causes

and appropriate resolution

methods

CONTACT

210-***-****

Fort Worth, TX 76119

**************@*****.***

Contact this candidate