El Paso Active Directory

***** ******* ***** ** ** Paso TX 915-***-**** *****.*******.***@*****.***

Eddie Sanchez

Objective

Over 15 years of experience working in a range of areas including IT and cable Network installation. I have IT experienced and where I attended Western Tech College for Information and Security Systems. I acquired my certifications for Computer Technology. A Plus CompTIA, Network Plus, Security Plus and Cisco Networking. Currently taking online courses for CCNA and Computer Science.

EXPERIENCE

Nov. 2021- Present DarkWolf Solutions (DEA) El Paso, TX

IT Specialists Support Team

Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications. Active Directory (AD)

Experience troubleshooting and resolving network hardware and software problems.

Setup manage and maintenance of IT-related equipment. Monitor backup jobs and ensure high level of completion success rate.

Training staff with IT related equipment. Assist with the troubleshooting, installation, and implementation of systems and upgrades. Reimaging of all PC, laptops, and all portable devices that are installed in the facility. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Help processes in place to maintain a stable network environment. Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities through ticket system. Install and maintain multi-platform networking computer, environments, a variety of data networks.

Active Directory (AD)and VPN capabilities.

Network issues of port security, patching drop, configuring terminals making changes and enabling ports on network switches and other network related to ESS network.

Experience troubleshooting and resolving network hardware and software problems.

Install and maintain multi-platform networking computer environments, a variety of data networks. Schedule information gathering for content in a multiple system environment.

Confer with staff, users, and management to establish requirements for new systems or modifications and email issues.

I am responsible for the operation and configuration of many pieces of electronics, hardware and software investigate, troubleshoot, and resolve end-user problems.

Reset passwords map certificates to PIV cards.

Domain, Image and configured all workstations for users and developers

Sept. 2017- Nov. 2021 Killiuda LLC (DEA) EL Paso, TX

Help Desk Analyst

Support end-users with IT-related problems in a responsive manner. Setup, management, and maintenance of IT-related equipment. Troubleshoot all workstations and all workstation equipment and printers. Replace display screens, keyboards or any parts that need to be replaced due to hardware.

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities through ticket system. Install and maintain multi-platform networking computer, environments, a variety of data networks.

Maintain and processes in place to maintain a stable network environment. Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.

Active Directory (AD)and VPN capabilities.

Network issues of port security, patching drop, configuring terminals making changes and enabling ports on network switches and other network related to ESS network.

Experience troubleshooting and resolving network hardware and software problems.

Install and maintain multi-platform networking computer environments, a variety of data networks. Schedule information gathering for content in a multiple system environment.

Confer with staff, users, and management to establish requirements for new systems or modifications and email issues.

I am responsible for the operation and configuration of many pieces of electronics, hardware and software investigate, troubleshoot, and resolve end-user problems.

Reset passwords map certificates to PIV cards.

Domain, Image and configured all workstations for user’s and developers

August 2016- Sept. 2017

SAVA Inc. (EPIC) El Paso, TX

El Paso, TX

Computer System’s Analyst

Provide onsite support for all IT related needs to DEA Sensitive Network (Firebird).

Ability to be an effective communicator

Assist with documenting routine tasks into standard operating procedures that can be share with the team

Provide courteous, knowledgeable, and professional troubleshooting for reported problems

Properly escalate of problems

Maintain complete and detailed records within ticketing system

Server Administration Support to include maintaining onsite backups

Common Service Desk issues include:

oInstallation of peripherals and desktops

oConnectivity issues with hardware and software capabilities

oInstallation of client based desktop software Assistance with applications

oTroubleshoot desktop systems peripherals, communications devices, operating system, and desktop application software

Setting up mobile phones, tablets and laptops for end users. Assist with troubleshooting of mobile devices.

Active Directory (AD)

Experience troubleshooting and resolving network hardware and software problems.

Imaging and re-imaging workstations for Firebird network (SBU).

Jul. 2014- Aug. 2016 Glacier Technologies El Paso, TX

El Paso, TX

Network Communications Specialists

Analyze and resolve problems pertaining to instrumentation and information technology systems in support of each mission or installation for Patriot and THADD missiles.

Evaluate complex components under different scenarios to understand their operation and provide Government-approved design modifications on instrumentation systems, biometric or information technology components

Run simulated tactical deployment and other scenarios to confirm all planned data collection processes and test control procedures

Conduct simulated tactical deployment of systems and components.

Help processes in place to maintain a stable network environment. Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.

Missiles such as: THAAD, SLAMRAAM, PATRIOT-3, LOSAT, Counter Rocket, Artillery and Mortar (C-RAM).

Tactical Unmanned Aircraft System (TUAS) Laser Range Finder/Designator

Advanced Field Artillery Tactical Data System (AFATDS)

Integrated Network Baseline Evaluation systems (Spider, RTCA)

Mobile Optical Tracking System (MOTS)

Excalibur GPS-guided artillery round

Light Kit Motion Detector (LKMD)

Education

August, 2021 Park University

El Paso, TX

Bachelor’s and CCNA in Process

CompTIA Certified for A+, Security+, Network +.

March 2009- September 2011 Western Tech College El Paso, TX

References

Contact this candidate