Customer Service Front End

Sherry Evey Johnson

Macon, Georgia

478-***-**** **********@*******.***

Motivated management professional with three decades of experience in bistro, retail and customer service. Demonstrated dedication to detail and a diverse skill set position me as an ideal candidate for various roles.

•Capable of guiding teams effectively and making strategic decisions.

•Able to connect with others, resolve conflicts, and maintain positive relationships.

•Skilled in financial management, budgeting, and operational efficiency.

• Experienced in handling customer inquiries, complaints, and resolving issues.

• Maintains composure under pressure.

•Thrives on overcoming obstacles and achieving success.

Spears Restaurant and Pie Shop

Waitress, Cook, Kitchen Manager

•Managed kitchen operations including supply ordering and maintaining labor food cost at 28 percent of sales.

• Organized and executed banquets.

• Oversaw sales operations.

•Responsible for training, procurement, and hiring of kitchen staff.

Boston Market Restaurant

Clerk, Front End Manager, Assistant Manager

•Managed financial records and daily cash drops.

•Oversaw restaurant operations during my shift.

•Ensured food quality by following the FIFO method and maintaining a daily temperature log,

•Managed books and daily drops.

•Ensured Quilty of food by following FIFO and keep a daily temperature log.

Salvation Army

Salvation Army

Housing Monitor, Lead Cook, Donation pickup driver

•Prepared meals for local community

•Oversaw work release individuals and volunteers while working in kitchen.

•Checked clients into the shelter and completed necessary forms for record-keeping.

Liberty Tax

• Prepared and filed tax returns for clients.

• Keeping track of details and staying efficient.

•Prepared and filed tax returns for clients.

Keeping track of details and staying efficient.

•Building positive relationships with others.

Circle K Manger

•Oversaw daily operations, including back-office work and deposits.

•Responsible for opening and closing procedures.

•Ensured staff are adequately trained.

•Build a positive relationship with customers.

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