Desk Analyst Service

CHRISTOPHER MOISIO

*** ******* ******, **, ***** 949-***-**** *************@*****.***

CAREER OBJECTIVE

Efficient professional with 5+ years of experience and a proven knowledge of desktop technology, electronic data interchange, and end user support. Aiming to leverage my skills to successfully fill the IT System Administrator role at your company.

PROFESSIONAL EXPERIENCE

(APEX STAFFING) HYUNDAI MOTOR AMERICA, IRVINE, CA

Service Desk Analyst, June 2021 – Present

Troubleshoot technical issues, related to hardware, software, and other systems. Support of Office 365 and MS Outlook.

Updating Company knowledge base. Diagnose, troubleshoot and resolve network and system problems.

(CYBERCODERS) ALLIANCE HEALTHCARE SERVICES,

IRVINE, CA

Business Systems Analyst, July 2020– August 2021

●Troubleshoot technical issues, related to hardware, software, and other systems. Support of Office 365 and MS

Outlook. Updating Company knowledge base. Diagnose, troubleshoot and resolve network and system problems.

CITY NET,

FULLERTON, CA

Outreach Coordinator, July 2020 – December 2020

●Case management activities assess housing and service needs and arrange, coordinate and/or monitor the delivery of individualized services. Specific activities and include but are not limited to assessment and intake using HMIS (Homeless Management Information System); verifying and documenting eligibility; helping obtain benefits and providing referrals to other providers; monitoring and evaluating program participant progress in particular programs; and developing an individualized housing stabilization plan that leads to the attainment of stable permanent..

(APEX STAFFING) HYUNDAI MOTOR AMERICA, IRVINE, CA

Service Desk Analyst, June 2019 – July 2020

●Troubleshoot technical issues, related to hardware, software, and other systems. Support of Office 365 and MS

Outlook. Updating Company knowledge base. Diagnose, troubleshoot and resolve network and system problems.

(APEX SYSTEMS) FIRST AMERICAN TITLE & TRUST CO., SANTA ANA, CA

Service Desk Analyst, Apr 2019 – Aug 2019

●Answer user inquiries regarding computer software or hardware operation to resolve problems. Manage users in Active Directory. Remote support with EDI transactions and application logs.

(TECHSYSTEMS) RIVERSIDE COUNTY REGIONAL MEDICAL CENTER (RCIT), IRVINE, CA

Service Desk Analyst, Feb 2017 – May 2017

●Inbound support for clinical and ambulatory staff. Support for EPIC,AS400 and Citrix environments. Electronic Medical Record and business application support.

(ADECCO STAFFING) TCA (ORANGE COUNTY), IRVINE, CA

Customer Service Representative, Aug 2016 – Feb 2017

●Inbound customer support for billing issues. Problem resolution. Provided adjudication status for tolls and toll evasion notices.

(STAFFING FIRM) ANTHEM BLUE CROSS, THOUSAND OAKS, CA

Help Desk Analyst, Sep 2015 – Jan 2016

●Support for internal customers with access to secure product content and administrative tools. Assisted with navigation and website functionality.

KAISER PERMANENTE, CORONA, CA

(Apex Staffing) Help Desk Analyst, Nov 2014 – Feb 2015

●Supported Mac/PC desktop, laptops, surface/iPhone and tablets. Provided accurate and timely solutions to meet Service Level Agreements. Application support for EPIC and CRM/ERP systems.

EDUCATION

CALIFORNIA STATE UNIVERSITY-SACRAMENTO

SACRAMENTO, CA

Certification Applied Science (Jun 2012)

AGI SCHOOL OF TECHNOLOGY

RANCHO CUCAMONGA, CA

Certification Computer Science (Aug 2011)

● Relevant Coursework: Comptia A+

CREDENTIALS AND LICENSES

●Water Filtration/Plant Operations

●Comptia A+

REFERENCES

References available upon request

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