Customer Service Front Office
Resume:
Hello
Loren Hodge
Pleasant, UT 84062
*****.********@*****.***
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Skills
Public Speaking, Money Handling, Team Collaboration, Community Service Background, Customer Service Skills, Social Interaction, Event Planning, Motivated, Fast Learner
Experience
January 2017 - August 2017
Lost and Found Dogs USA Network, Mojave CA - Volunteer
●Learned how to work with others
●Learned how to work as a team with other people
●Maintained clean, neat, and hazard free kennels for the animals
●Resolved conflicts and negotiated mutually beneficial agreements between parties
●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
●Maintained excellent attendance record, consistently arriving to work on time
The Common Scents
I started at The Common Scents on the following date of June 10th, 2020-May 30th,2020, and my responsibilities were first I was in charge of filling up the products according to the name of the scents and sizes of the bottles, and then when the selected products on the list are completed I would go to the selected bins and place the products in the following bins, and when the invoice shows all the products are in the bin, I would take it to my desk, and then package it up to the certain certifications then I pick out the box that fits all the products without any struggle and then when we have a Post Office bin full of boxes we take them to the front office and then Jeffery Potts our boss would put in all the information in the computer to make a shipping label and when we have all the boxes from the day labeled. Then at the end of the day Rinda and I would take them to the post office to get them shipped out.
Baby Sitter
The experience I have with children began when I was 16 I babysat some family friends and it went on from there I would be in charge of picking them up from school, and activities, then I would feed them, take care of their needs, get them to bed and then make sure everything is cleaned when the parents get home and make sure the kids have the best experience and learn to become more independent.
The Hut Group
June 1st, 2021-June 16th, 2023
I started working at The Hut Group on June 1st, 2021, I would assist customers with issues with their account, their orders, or issues they are having on our website, I would also help assist customers over email, and phone, in addition to live chat and then get the issue resolved. Also, I would converse with escalated customers who were getting annoyed and irritated. So, I would assess the situation and find the best solution for the customer so that they disconnect the phone, email, or live chat so we end with an easy, doable, successful solution. Then I would also help assist the customers to place orders or even modify their account, to make the process around the website easier for them to navigate.
Kneaders
I started at Kneaders in May of 2023- November of 2023. My responsibilities were helping in BOH which consisted of preparing and cooking the meat for the sandwiches, and salads, then also helping with the French toast refills, I also was in charge of helping with the soups, beverages, and I assisting with slicing the bread being at the cash register placing orders, cash handling, then handing them their utensils, there receipt, and then also helped with the making of smoothies, and at the drive thru by taking orders and making sure to send them to the kitchen so then when the customer reaches the window there order is all ready to go.
Scheels
I started at this job in November of 2023- March 2024. My responsibilities were helping in BOH which consisted of preparing and cooking the meat for the sandwiches, and salads, then also helping with the French toast refills, I also was in charge of helping with the soups, beverages, and I assisting with slicing the bread being at the cash register placing orders, cash handling, then handing them their utensils, there receipt, and then also helped with the making of smoothies, coffees, Frappecinos, and hot chocolate. Then I also helped cook the soups, bacon, chicken and many more food items.
Sandy KinderCare
I started at this job in May of 2023 and left in June of 2023. My responsibilities of this job were changing the kids diapers making sure they were served breakfast, lunch, and snack, and to make sure they went down for nap time, then circle time,outside time, then waited till their parents picked them up.
Education
August 2012 - June 2016
Royal High School, Simi Valley, CA - High School Diploma GED
Took Culinary Classes in High School about how to prepare and cook the recipes correctly and to follow a recipe exactly without straying from it and to make sure it cooked all the way through and that it was edible.
Then I took a Child Development Class so I could help children learn their shapes, letters, textures, and manners by teaching them at their speed.
BYU Pathways
Started BYU Pathways September 2021- Present Day
I am taking BYY Pathways and majoring in Family Relations, then I will go forward in my educational pursuits and pursue primary education, to become an elementary, middle school, or High School Teacher.
Awards
The Award I got was for getting more than the minimum amount of service reports for the week and for my work on our Magazine Music Project and the amount of work, time, and care put into the project
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