Information Technology Systems Engineer

VERONYKA CRUZ

Corpus Christi, TX ***** 832-***-**** ********@**.***

http://www.linkedin.com/in/veronyka-cruz

MISSION

Inspired Information Security Analyst integrates Identity and Access Management with Cyber Resiliency so that information is in the right hands and is recoverable with minimal downtime when disaster strikes. I have broad exposure to information technology, from software development, network management, user support and security using Microsoft and Apple systems.

ORGANIZATIONS

International Information System Security Certification Consortium (ISC2) - 1270540

Information Systems Audit and Control Association (ISACA) - 1640287

Information Security Systems Association (ISSA) – 72705941

International Society of Female Professionals - 2423486

EDUCATION AND CERTIFICATIONS

Women in Leadership CIO Program – Irvine Tech Corp – Fall 2023

ISC2 – Certified in Cybersecurity - 1270540 – June 2023

CompTIA Security+ ID COMP001021899339 - September 2021

Scrum Master Certified – The Agile Academy – 990696 – July 2023

Microsoft Certified Azure Fundamentals – I083-5579 – March 2022

Microsoft Certified Systems Engineer – 461300

Bachelor of Science – University of Houston

SKILLS AND SOFTWARE

NIST 800-27

Solar Winds

Last Pass

ZenDesk

CompTIA Security+

Proof Point

Jira

Zscaler

Arctic Wolf

Sophos

Microsoft SQL

Azure/Microsoft 365

SAFeAgile

FreshDesk

Verkada

Google Cloud

Single Sign On

Microsoft Exchange

Microsoft Sharepoint

Zoom

Windows Server

Microsoft InTune

VMWare

Cloud Services

Mac OSX

Software Development Life Cycle

EXPERIENCE

nLogic (Corpus Christi Army Depot) November 2023 – March 2024

Information Systems Security Officer – Corpus Christi, TX – Secret Clearance

Complete industrial control systems inventory in order to begin implementing security policies.

Played a pivotal role in RMF and eMass initiatives, focusing on gathering essential information to initiate remediation efforts effectively.

Implement agile framework for completing ICS inventory for million square foot facility.

Cornerstone Capital Bank April 2022 – March 2023 (mortgage industry layoff)

Information Security Administrator – Houston, TX - Hybrid role

Administer identity and access management (IAM)

Complete three SAFe Agile sprints. Participate in PI planning for IT Security team. Completed Scrum Master Certification.

Communicate needed audit remediation and work with operations staff so organization complies with NIST 800-53 framework

Train service desk representatives Azure and Microsoft 365 basic administration

Write and maintain security playbooks for incident response for our Security Operations Center.

Complete Microsoft 365 audit for corporate conversion to consumer bank.

Coordinate end-user security and support issues with Service Desk

Coordinate and conduct for phishing simulation and responses using Proof Point

Compile and maintain user access attestation reviews for FFEIC audit .

Research needed information for business continuity and disaster recovery planning.

Account maintenance and monitoring for organization with multiple companies.

David Weekley Homes June 2017 – April 2022

Help Desk Support Agent – Houston, TX - hybrid/remote

Facilitate security group membership changes to align with annual business structure reorganization Complete three cycles of distribution and security group membership changes we well as tree management for annual construction projects realignment.

Implemented technical support for Azure, Active Directory, Office 365, resulting in 99% user satisfaction.

Assist David Weekley Homes team members with transition to remote roles and instruction with various tools for remote work as we transitioned to remote work during the pandemic

One to one end user coaching for internally developed systems used in sales, construction, purchasing and management.

Business systems technical support and defect reporting for Windows 10, AS/400, and Macintosh systems as well as mobile devices.

BindView Corporation November 1997 – November 2002

Senior Quality Assurance Engineer – Houston, TX

Author and execute test cases and automated testing scripts for two pre-release software products

Planned and led testing for three versions of Novell Directory Services, Microsoft Windows NT and Active Directory products.

Assist Software Quality Assurance Product Leads with other team and test management tasks as needed.

Security/Sales Engineer – Houston, TX remote/US travel

Provide technical resource for sales account managers regarding BindView Risk Management Suite both at the office and while travelling across continental United States.

Determine customer requirements and identify strengths and weaknesses in BindView products in order to communicate features needed to product management

Assist clients determine to determine information technology environment requirements and produce reports using BindView products to determine hardware and software configuration and identify needed areas for remediation

Attend trade shows and conduct seminars on network configuration management and security using BindView Risk Management Suite

Travel with account managers and demonstrate BindView product configuration capabilities with endpoint and server management as well as Identity and Access Management (IAM) and discuss implementation strategies when their organization purchases product.

Quality Assurance Product Lead – Microsoft Products – Houston, TX

Write and execute master test plan and manage test engineers for NOSAdmin for Microsoft product and all ancillary plug-ins for Microsoft management products.

Design test bed environments Using not only varying hardware platforms from Dell, IBM, Gateway, and VMWare with varying Microsoft Backoffice organizational structures including varying levels of Exchange, SQL, SMS, etc integration and configuration.

Design and deliver internal training presentations on software testing for Software Quality Assurance Department

National Aeronautics and Space Administration via Johnson Engineering via Lockheed Martin February 1996 – November 1997

Help Desk Engineer – Flight Crew Support Division, Johnson Space Center, Houston, TX

Begin prototype for Food Menu System – International Space Station

Support users with software and hardware issues for Windows and Macintosh systems

EDUCATION

Bachelor of Science Biochemistry – University of Houston – 3 years with membership in the Honors College

REFERENCES

LeeBrian E. Gaskins, Ph.D. - Senior Associate Vice President for IT/CIO, University of Houston - Clear Lake – 281-***-****, *******@****.***

Greg Major – Enterprise Architect at DISA Global Solutions, Inc. - 346-***-**** – ****@*********.***

Jason Humphrey - Senior Manager, Customer Network Operations at Tachus, LLC – 540-***-**** - *************@*****.***

Eddie Devine – IT Security Engineer at Cornerstone Capital Bank – 612-***-****, *******@*********.***

Ross Silva – IT Systems Administrator I, Audobon Companies – 832-***-**** – ********@*****.***

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