Data Entry Call Center
Resume:
KELLY YVONNE SMULLEN
Lugoff, South Carolina 29078
*********@*****.***
CAREER SUMMARY
* Customer service skills * Call Center experience
* Basic Computer/ Data Entry skills * Microsoft Word and Excel
* Research Skills/File Management * Office Management
* Document Management * LawBase System
EMPLOYMENT HISTORY
BENEDICT COLLEGE Columbia, SC (June 2014-August 2014) (Temporary assignment)
Call Center Rep: Called students to advise them of any question or concerns they may have, arranged spreadsheets from Microsoft excel, light data entry, also volunteered during summer registration period, consist of filing making copies and answering phones.
ROGERS, TOWNSEND, and THOMAS, PC Columbia, SC (Dec.2010-Feb.2010) Paralegal/Contested Foreclosure & Communications Processor : Draft letter for attorneys, knowledge of short-hand drafting, handle large volume of calls; assist borrowers, attorneys, and mortgage lenders using LPS and Lawbase terminal system, prepared summons and complaint letters for upcoming hearings, scanning faxing, responding to correspondence via mail, email, and fax.
ACE CASH EXPRESS Columbia, SC (April 2008-August 2009) Office Manager: Customer service, cashed checks handled process of short-termed loans, use of office machines, scanned checks for verification of each maker of the checks that are to be cashed.
SMALL BUSINESS SERVICES Lugoff, SC (Sep 2007- Sep 2009 PT) Assistant Admin: Assist small business owner with clerical duties including basic bookkeeping tasks; experience with QuickBooks, bank reconciliations, account postings, and check writing. Mail processing, preparation, copying, scanning, faxing, and filing; entering data into database. (part-time) COURTHOUSE RETREIVAL SYSTEMS South Carolina (Sep 2014 Still employed PT) Round trips to South Carolina Courthouse’s, Recording, and transfer records from County’s public searches on to CRS data base. Entering updated records regarding Warranty Deeds and Trust Deeds from Dillion County, Saluda County, Williamsburg county, Allendale County, and Chester County clerk of court office. NETBANK Columbia, SC (August 2005-August 2007)
Data Prep Technician: Indexed insurance and legal documents; researched and prepared mortgage documents for further processing; sorted, filed, imaged, and faxed files; verified insurance information. ***Company Closed*** BLUE CROSS BLUE SHIELD Columbia, SC (April 2003-Nov 2005) Document Prep Technician: Verified confidential health information on dental, medical, and vision claims; prepared medical claims for data entry; enter data into mainframe system; filed medical information; sorted, stamped, faxed and researched insurance information.
SC DEPARTMENT OF REVENUE Columbia, SC (August 2002-August 2003 Temp)
Records Clerk: Researched and verified tax information for corporate tax area; prepared documents for records area; retrieved tax documents and entered confidential information onto mainframe; photocopied, faxed, and filed; data entry and mailed correspondence.
KERSHAW COUNTY SCHOOLS Lugoff, SC (May 1999 July 1999) (summer position)
Summer Admin Assistant: Answered multi-lined phone, faxed, copied, and scanned documents, greeted visitors, parents, and students, prepared information packages, sorted incoming mail, mailed letters, and assisted school staff as directed.
FORCEONE (Feb 2019- Jan 2021)
Team lead Inspector: inspect manufacturer parts for several local warehouses. Making sure products pass inspection, checking for any defects before being shipped.
EDUCATION
Kershaw County Schools Lugoff, SC
Diploma: June 2001
Midlands Technical College Columbia, SC Courses: Keyboarding, Microsoft Word and Excel, Medical Terminology, ICD9 and CPT coding
References
● Kim Harris Assistant of the Dean- Benedict College Telephone Number- 803-***-****
Known over 30 years
● Brandee Reeves- Client Relations Specialist- RogerTownsend & Thomas, PC Telephone Number- 803-***-****
Known 10 years
● May Bey- Customer Service Rep- BlueCross Blue Shield Telephone Number- 803-***-****
Known 8 years
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