Customer Experience Service
Resume:
Michaela Campbell
*******************@*****.***
Work Experience
PGCE Trainee Teacher
England
September 2023 to June 2024
• Supported differentiated instruction to meet the diverse learning needs of students, including those with special educational needs.
• Conducted formative assessments to monitor student progress and provided constructive feedback to help students improve.
• Helped establish and maintain classroom rules and routines to promote a safe and orderly environment.
• Assisted in managing student behaviour using positive reinforcement techniques and conflict resolution strategies.
• Participated in parent-teacher meetings, providing insights into student progress and discussing strategies for improvement.
• Communicated effectively with parents through newsletters, emails, and phone calls to keep them informed about classroom activities and student performance.
• Assisted in organising and supervising extracurricular activities, including field trips, school events, and clubs.
• Attended staff meetings, professional development workshops, and training sessions to stay updated on educational best practices and school policies. Bartender
Arcade Bar-Dungiven
August 2022 to July 2023
• Managed the bar area during busy periods, efficiently preparing multiple drink orders simultaneously.
• Greeted guests warmly and engaged in friendly conversation, creating a welcoming and enjoyable atmosphere.
• Addressed and resolved customer complaints professionally, ensuring a positive customer experience.
• Accurately handled cash, credit card, and digital payment transactions, ensuring correct billing and providing receipts.
• Maintained an organized cash register, balanced cash drawers, and completed end-of-shift financial reports.
• Monitored and managed inventory levels, including ordering supplies, restocking shelves, and organising storage areas.
• Maintained a clean and organised bar area, including washing glassware, sanitizing surfaces, and disposing of trash.
• Worked closely with bar staff, servers, and kitchen personnel to ensure seamless service and guest satisfaction.
Education
Master's degree in Primary Education
Edge Hill University - Ormskirk
September 2023 to June 2024
Bachelor's degree in Liberal Arts & Sciences
St Mary's University College - Belfast
September 2020 to June 2023
Skills
• Organisational skills
• Customer service
• Bartending
• Serving Experience
• Cleaning
• Teaching
• Time Management
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