Customer Service Agent

CARLA LEWIS

**************@*****.*** 512-***-**** Spring, TX 77379

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

Customer Service

Information Verification

Database Research

Billing Inquiries

Experience

Austin Energy Austin, TX

Customer Service Agent

03/2004 - 04/2023

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed high-volume of inbound and outbound customer calls.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Asked probing questions to determine service needs and accurately input information into electronic systems. Received by email, fax, or phone inquiries from customers, contractors and city departments.

Education and Training

Lbj High School Austin, TX

GED

05/1985

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