It Specialist Customer Service
Resume:
Jason
Moghadassi
Slatington, PA *****
W: *.**********@*****.***
Skills
• TECHNICAL SKILLS
• Software:
Microsoft Teams, Microsoft
Office 365, InTune,
Workspace One (AirWatch),
Remedy Ticket System,
Genetec Security Center,
Acrobat Products, SCCM,
iOS, Android, All Windows &
Mac OS
•
• Skills:
Communication, Customer
Service, Technical
Documentation,
Troubleshooting, team
collaboration, critical
thinking, project
management
•
Professional Summary
IT Professional with over 11 years of IT and Customer Service experience in person, remote and over the phone. Proficient in troubleshooting and solving simple to complex problems in a timely manner. Excellent communication skills and ability to simplify technical processes to users. Highly organized with excellent documentation skills along with detailed note taking. Experience
Wind Creek Casino Bethlehem, PA
March 2022 - Current
IT Specialist
Proficient with the use of Windows and Mac troubleshooting of Apple handheld devices and Android devices, setting up and activating Wireless devices using inTune, and various Mac profiles
•
Working with Systems Administrators, maintaining Active Directory, monitoring servers, to troubleshoot and resolve common server and system issues
•
• Proficient with the Microsoft stack for reports and document revision Resolve over 5000 incidents with Remedy Force Ticketing System, Experienced in using Security Desk, Active Directory, and SCCM deployment.
•
PennDOT Allentown, PA
May 2019 - March 2022
IT Specialist
Resolved thousands of incidents with Remedy Ticketing System, Genetec Security Desk, Active Directory, SCCM to document, troubleshoot, to provision and test access
•
Proficient using Teams as a remote tool for Customer support, in addition to creating technical documents within Teams in conjunction with Sharepoint
•
• SME in deploying and working with iPhones/iPads using AirWatch Expertise in Telecom using Verizon & AT&T for Business with enrollment and reporting etc..
•
Resolve tier 2/3 tickets on troubleshooting our laptops, desktops, printers, and networking equipment across all six county offices, Stockpiles, and the District Office
•
Setup and install A/V equipment including projectors, speakers and mics for safety and training courses.
•
Lutron Electronics Coopersburg, PA
January 2018 - April 2019
PC Support Technician
Support for in house and remote users globally, over the phone, email or in person
•
Using SCCM server to install various images and packages based on designated roles and installing related applications.
•
Utilizing Bit locker and Drive Lock encryption tools, also Administering AD roles to users and groups
•
Perform data migration with USMT tool, manual migration, as well as restoration of Archive emails in Outlook
•
DLP Realty Bethlehem, PA
May 2017 - October 2017
IT Manager
Configuring phones, computers, laptops, for every new employee and responsible for shipping all IT equipment
•
Working with Vendors via phone, email, and demos on various IT technologies such AWS, and Firewall services
•
Purchasing, budgeting, taking inventory of all equipment for all employees and company assets Saving the company over 30%.
•
St Luke's University Hospital Bethlehem, PA, US
October 2015 - April 2017
Epic TDR Tester
• Provided Go-Live Epic support for the various hospital departments.
• Deployed all PCs and Monitors in every hospital department.
• Tested TDR scripts with EPIC successfully in every department. Education
May 2009
Associates - Information Technology in Networking
Northampton Community College, Bethlehem, PA
Accomplishments
• Tested EPIC on equipment in all hospital department before Go-Live Surveyed hospital, audited current infrastructure in order evaluate technology needs to improve their workflow, utilizing building maps, floorplans for future projects at Monroe Hospital.
•
Language
Advanced
Spanish
Contact this candidate