Customer Service Production Associate
Resume:
Lorraine Escalante
Phoenix, AZ *****
************@*****.***
Seeking a full time position 4-5 days week
Open to 8 and 10hr days
85014
Warehouse/Production/Cashier/Customer service
Willing to relocate to: Phoenix, AZ
Authorized to work in the US for any employer
Work Experience
Operations Associate
Go puff - Phoenix, AZ
May 2024 to Present
• Pick/Pack and label all orders
• RF scanner
• Stocking groceries
• Daily Inventory counting
• Moving product location
• Customer service
• Maintaining warehouse standards
Production Associate
ProLogistix - Phoenix, AZ
October 2023 to May 2024
• Warehouse fulfillment, pack out and labeling
• Lift/Load boxes up to 40lbs, inventory cycle counts.
• Picking parts scanning with RF gun. SAP ERP software Part time Guest Relations Representative
UFO Experience - Scottsdale, AZ
January 2024 to March 2024
• Cashiered in gift shop, sold souvenirs, clothing and snacks.
• Customer service
• Box office sales
• Maintained cleanliness of retail store
• Daily closing duties
• Stocking and filling shelves with product
Picking Associate
Amazon Warehouse - Tolleson, AZ
August 2022 to September 2023
• Pick and pack (temporary role)
• Utilized RF scanner to locate area and pick orders and load product into totes.
• Scanned out any damaged items in inventory
• Maintain cleanliness
Contract Global Recruiter
The Boeing Company - Mesa, AZ
March 2022 to August 2022
• Branding
• Sourced and attracted qualified candidates to apply
• Worked on High profile Software Engineering salaried roles that require security clearance
• Hourly Manufacturing roles
• ATS Workday & Avature
Software Development, Engineering and Manufacturing roles Seasonal Order Picker
Amazon/ Integrity staffing - Phoenix, AZ
May 2021 to January 2022
• Used RF scanner to identify picking area and item box
• Scanned each item, once picked
• Placed each order into plastic tote and onto the conveyor belt
• Scanned out all damaged items, placed in designated area Contract Recruiter Coordinator
Corporate Job Bank Personnel Services - Tempe, AZ
September 2020 to March 2021
• Placed 5 candidates weekly
• Onboarded applicants
• Conducted compliance audits
• E-verification certified
• Sent adverse action
• Logged attendance
• Set up pay cards and direct deposit
• Administered drug tests
• Managed hiring tracker
• Gathered employee hours for payroll
• Employee communication textus
• Employee relations/retention
• Behavior coaching
• Light Industrial Warehouse
Production Associate
Steady Staffing Temp agency/ La Dolce Vita Biscotti - Avondale, AZ January 2020 to August 2020
• Quality inspecting Starbucks Biscotti for air pockets
• Heat sealed air pockets
• Packaging
• Production
• Counted /packed biscotti into boxes of 50
• Assembly
• Cleaning and sanitizing work area daily
• Loaded boxes on pallets
Contract HR Recruiter
Harvest Health and Wellness - Tempe, AZ
April 2019 to November 2019
• Provided National Recruitment for cannabis co.
• Placed 5-12 candidates weekly
• Attended Network and Branding events
• Conducted 1st round interviews
• Coordinated/scheduled & calendared
• Negotiate and extend offers
• Maintained communication with 15-25 Managers in various timezones
• Attended meetings and reported
• Provided interview feedback
• Legal, Compliance specialist, Manufacturing, Low Voltage Electricians, Cultivation roles & Retail sales Recruiter Coordinator
Corporate Job Bank Personnel Services - Tempe, AZ
July 2017 to April 2019
• Placed 6-10 candidates weekly
• Greet and assist with app & onboarding
• Administered drug test
• Initiated background check CICS Asurant
• Created and audited employee files
• Maintained attendance log
• E-verification
• Facilitated orientation
• Offers and termination
• Assisted with employee retention
• Light Industrial, Warehouse, Call Center, Collections, Accounting, HR & Manufacturing Recruiting Manager
HCM Staffing - Phoenix, AZ
June 2014 to June 2017
• Placed 5-10 candidates weekly
• Sourced talent and cold called
• Screened & tested candidates
• Trained internally
• Coaching
• Client site visits
• Maintained client communication
• Networked with local organizations
• Posted on job boards
• Medical, Call Center, Accounting, Construction, Sales, Recruiters and Coordinators, Legal and event staffing
Education
High school diploma
Camelback High School - Phoenix, AZ
August 1994 to May 1998
Skills
• Recruiting
• Interviewing
• RF scanner (4 years)
• Recruiting
• Human resources
• HRIS
• Microsoft Office
• SharePoint
• Communication skills
• Sales
• Talent acquisition
• Warehouse management system
• Manufacturing
• Assembly
• Research
• Marketing
• Social media management
• Restaurant experience
• Microsoft Excel
Certifications and Licenses
Driver's License
CPR Certification
Assessments
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Recruiting — Proficient
June 2023
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Conscientiousness — Proficient
July 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Warehouse safety — Proficient
November 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
December 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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