Jessica Lord
603-***-**** **************@*****.***
PROFESSIONAL SUMMARY
● I have been described by others as optimistic, easygoing, highly dependable, quick-thinking, organized, detail-oriented, an active listener, and a bridge builder. Self-described additions: adaptable, approachable, fair, and collaborative.
● I can troubleshoot and resolve problems quickly, consulting with pathologists, managers, coworkers, service technicians, and subject matter experts when needed.
● I have a strong educational background, great documentation and technical skills, and experience with Microsoft Office: Word, Excel, PowerPoint, Orchard Harvest LIS, EP Evaluator Data Analytic software, Meditech, Infinity, and Unity quality control.
● I believe my greatest assets are my willingness to learn, my teachable and collaborative demeanor, and my motivation to produce high-quality work and positive impact. I let my work and actions speak for themselves.
CERTIFICATION
Histotechnician Aug 2019
American Society for Clinical Pathology
EDUCATION
B.S., Biomedical Science, Med/Vet Option May 2015
University of New Hampshire- Durham, NH Overall GPA: 3.52
EXPERIENCE
Medical Lab Technician Jan 2024 to Present
Laboratory, Lawrence General Hospital
● Proficient in the chemistry department at a level III trauma hospital. Servicing the Greater Lawrence area and providing a test menu of over one hundred analytes. Trained clinical students rotating through the department.
● Proficient in urine analysis, accessioning, and sending specimens to reference labs for specialty tests.
● Scheduled to train in histology, hematology, and blood bank.
Clinical and Anatomic Pathology Supervisor Nov 2022 to Jan 2024
Pathology Department, MSPCA Angell Animal Medical Center
● Organized and led daily team huddles, to ensure each employee was informed about workflow, job tasks, issues, and discrepancy cases requiring follow-up.
● Oversaw daily operations, adhering to quality standards and turnaround times for clinical and anatomic pathology labs.
● Stressed the need and importance of collaboration, compassion, and respect within the team and when communicating with hospital staff. Rebranded the laboratory staff as a friendly helpful resource to the hospital through the coaching of laboratory staff.
● With input from others, identified areas where the staff needed more assistance and guidance and implemented educational modalities such as; updating or adding SOPs, website apps, articles, videos, and training modules.
● Delivered disciplinary consequences according to hospital policy. Reduced undesirable and poor performance through coaching.
● Encouraged good performance and behaviors through recognition and learning opportunities. I also provided career coaching and support for employees' career goals.
● Covered Chemistry, Clin Path(Urine Analysis, POC, Cytology), Microbiology, Histotechnology(including grossing) benches as needed.
Medical Lab Tech: Chemistry, Cytology, Microbiology, Hematology, Histotechnology Dec 2021 to Jan 2024
Pathology Department, MSPCA Angell Animal Medical Center
● Trained and independently studied to analyze blood and body fluid, run and maintain clinical analyzers to include daily QC and calibration using Westgaurd Rules.
Histotechnologist, Grossing Technician, Microbiology Technician Aug 2018 to Jan 2024
Pathology Department, MSPCA Angell Animal Medical Center
● Independently operated the Anatomic Pathology Lab. Maintained lab equipment, inventory, and waste disposal. Grossed, processed, and stained all routine and necropsy samples. Assisted with Necropsies and collecting samples. Completed wet trimming/sawing and decalcification of bone samples to include femur, humerus, and jaw samples. Completed additional manual special stains, and stat cryotomy. Worked with hospital staff, building maintenance staff, and outside vendors to make changes and fulfill the needs of the department.
● Cross trained in Microbiology Lab, and covered that service once a week. Took on learning EP Evaluator software to analyze data for hematology service.
● Wrote numerous SOPs, and supporting documents. Provided cross-training for medical technicians and lab assistants in grossing. Trained successor technologist to gross and operate the Anatomic Pathology Lab. Trained employees to scan slides for remote pathology service.
ADDITIONAL EXPERIENCE
Histology Technician Trainee April 2017 to Aug 2018
Histology Department, Inform Diagnostics, formerly, Miraca Life Sciences
● Practiced technical skills of embedding and microtomy at above-lab standard rates in a fast-paced, high-volume laboratory.
Histology Lab Aide Nov 2016 to Apr 2017
Histology Department, Miraca Life Sciences
● Assisted in daily lab maintenance and workflow.
Pathologist Assistant Lab Aide Nov 2015 to Nov 2016
Pathology Department, Miraca Life Sciences
● Trained in Lean and Six Sigma waste and variance reduction, imaging specialist, grossing QA/QC, and troubleshooting of tissue processor equipment.