Customer Service Data Entry

JS

JOSEPH SPENCER

***************@*******.*** 786-***-**** Hialeah, FL 33002

Dutiful Dispatch Supervisor proudly offering over 29 years' experience coordinating logistics activity and monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership and critical thinking talents. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in Trucking practices and compliance requirements. Records Maintenance

Positive Communication Skills

Schedule Checking and Oversight

Dispatcher Monitoring

Logistics Activities and Coordination

Data Entry

Route Navigation

Driver Communication

Knowledgeable in Excel,Word

Freight Handling

Dock Safety

Forklift Operation

Hydraulic Jacks

Logistics Management

AJT Trucking D.B.A Mci Express Medley,

FL

Dispatch Supervisor/Customer Service

Representative

10/2005 - 01/2022

Addressed questions, problems or requests for service or equipment. Investigated customer inquiries regarding delivery status or delays. Established strong working relationships with external vendors to facilitate efficient delivery operations.

Scheduled, assigned, and monitored the work of dispatchers. Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Mentored, trained and managed team of [6] employees and offered insight and direction, helping boost overall performance.

Trained employees on triaging and dispatching procedures to properly handle daily calls.

Monitored incoming calls to ensure they were handled promptly and correctly.

Answered customer requests with information about product availability, shipping information and status updates.

Supervised driver dispatching, route planning and vehicle tracking for over [200] drivers.

Universal Roadmaster Miami Gardens,

FL

Dock Supervisor /Warehouse Forklift

Operator

02/1993 - 10/2005

Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads. Transported materials and pallets between areas.

Palletized boxes to increase movement and shipment efficiency. Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.

Summary

Skills

Experience

Assisted in the loading and unloading of products from delivery trucks. Traced missing material and shipments through vendor and customer communications.

Maintained cleanliness of work area by adhering to safety protocols established by the company.

Prepared secure and well-organized shipping boxes, pallets and crates. Scanned barcodes on packages to ensure accuracy of delivery. Maneuvered forklift over and around loaded pallets, boxes and other materials.

Ensured all safety protocols were followed while operating the forklift. Processed incoming and outgoing shipments in accordance with established procedures.

Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment. Moore Haven Jr Sr High School Moore Haven, FL

GED

06/1981

Education and Training

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