Data Entry Care Coordinator

*************@*****.*** WORK HISTORY

+639********* Collection Specialist, iCash Canadian Account

Barangay 07 Poblacion EMAPTA Versatile

Camalig, Albay 12F IBM Bldg. Eastwood City Cyberpark Bagumbayan QC M. Manila 4502 Philippines 11/07/2023 – 12/30/2023

Contact Person: HR Mae Sayo / ***.****@******.***

SKILLS >Make collection calls to the clients, email/sms

>Computer Literacy >Attending inbound and outbound calls to help clients in disputes

*Proficient in basic computer operations resolution, making payments.

& software applications. >Provide payment plan based on client requirements.

>Microsoft Office Suite >Negotiate with clients to ensure they can make their accounts current.

*Skilled in Word, Excel, PowerPoint Collections Specialist/Customer Care Coordinator, US Account and Outlook. Collection Dept. Loan Mortgage

>Data Entry & Management PHH Mortgage Services (formerly OCWEN Business Solutions Inc.)

*Efficient in accurate data entry and Two E-com Mall of Asia, Pasay City PH 1300 Organization. 05/24/2021 – 11/15/2023

>Email Communication Contact Person: Mona Lisa Amoto/+639*********

*Effective at professional email >Contacts clients to remedy delinquency or non-payments. writing and management. >Provide available options to settle shortfalls to keep their property.

>Technical Troubleshooting >Assist with their loan application.

*Basic trouble shooting of common Customer Service/Sales Associate, US Account hardware and software issues. AT&T Account (Telco)

>Teamwork and Collaboration VXI Global Holdings B.V, Quezon City PH 1800

>Positive attitude and Flexible 11/02/2019 – 12/08/2020 Contact Person: Glenda Balagapo/+639*********

TRAINING >Assist customers with complaints and questions.

>Computer Systems Servicing NCII >Give customers information about products and services. 09/2018 – 11/2018 >Explained bill questions, and processed orders and returns. US Hilton Hotel & Reservation Specialist

LANGUAGES Sutherland Global Inc, Legazpi City PH 4500

>Filipino 03/26/2018 – 09/04/2019

>English Contact Person: Jaycel Millares/+639*********

>Bikol >Assist customers with planning and booking reservations. EDUCATION

Bachelor of Arts in Philosophy

2009-2013

Bicol University, Daraga Albay

4501 Philippines

MARY ANN NEBRES NERI

To secure position and work in a well-reputed company where I can grow and achieve good progress. Secure a responsible career to share my knowledge, skills, and ability.

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