Sales Representative Follow Up

Christopher-Charles B. Freeman

Monroe, NC

Phone :217-***-****

Email: ************@***.***

Professional Experience

Spectrum Business

Business Sales Representative

April 2023 - Present

• Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units).

• Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects.

• Worked with all prospects with courtesy and professionalism.

• Established and maintained a high level of prospect satisfaction in all interactions.

• Product consultant when promoting, recommending, and selling the value of Spectrum Business products and services.

• Inform prospects of our product pricing model and Spectrum Business competitive advantage compared to other service providers.

• Effectively balance new lead generation versus follow up efforts. Create a strong follow- up plan that will allow for greater efficiency and increased sales conversion rates. Care.com, Inc

June 2022 - March 2023

Inbound and Outbound Sales

• Call childcare centers to speak with decision makers about current openings and vacancies to see if they would be interested in selling them on care.com.

• Managed marketing solutions to fill up any open seats they may have and upselling recruiting solution for if they need teachers.

Trajector Medical

Sept 2021 - June 2022

Inbound and Outbound Sales Call

• Sold and presented a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify.

• Effectively established rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation.

• Articulated thoughts in a precise and professional manner so veteran clients are clear on our process to assist.

• Entered and updated veteran client information into CRM system

• Managed assigned leads efficiently as directed by leadership.

• Met minimum daily performance and activity metrics.

• Resolved veteran objections, concerns, and issues to help them see value in using VCP’s services.

• Effectively communicated Initial Review Claim path to veterans to gain interest in our services.

• Gained commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be made.

• Managed veteran contacts through CRM to ensure proper notation of actions benefits. Allianz Global Solutions

July 2019 - Sept 2020

Bankcard Service Associate

• Answered inbound credit card benefits and claims inquiry calls.

• Initiated claims and forward clients requested forms and documents.

• Assisted with customer service inquiries.

Better Business Bureau

May 2018 - March 2019

Business Development Sales Representative

• Always provided high quality service to current and potential accredited businesses.

• Advised businesses of their invitation to apply for accreditation or their failure to meet BBB’s standards.

• Explained BBB accreditation value, answer questions and concerns and procure application along with the annual investment.

• Maintained departmental production level of 18 new applications per month.

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The Results Company

June 2015 - May 2018

Commercial/Business Account Sales Representative

• Established Comcast as the premier business communications choice in a competitive environment.

• Called business prospects to analyze their online, phone and cable television needs and develops sales strategies.

• Sold services to commercial customers via outbound calls.

• Ensured revenue growth and market penetration.

• Understood and communicated all products and services.

• Demonstrated professional salesmanship using advanced sales techniques and effective presentation skills.

TNT Direct Sales/Comcast

October 2007 - September 2015

Direct Sales Supervisor

• Implemented new hiring training.

• Assigned daily territory to direct sales representatives.

• Managed escalated customer account issues.

• Marketed Digital Cable, High-Speed Internet, and Digital Voice products to new and existing subscribers.

• Audits of cable lines.

• Assisted with field collections of past due accounts.

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