Customer Support High School

Denise Riley

********@*****.*** **** Montmarte Ave Hazel Crest, IL 60429 708-***-****

Summary

Professional Customer Support Representative, with 30+ plus years in customer maintenance, billing and inventory for the railroad. Proven ability to work under high pressure, committed to delivering results, and effective problem-solving strategies, while ensuring outstanding customer/client experience.

EDUCATION

St Theresa High School, East St. Louis, IL- 1972-1974

Assumption High School, East St. Louis, IL- 1975-1976

SIUE-Edwardsville, Edwardsville, IL – 1976-1977

EXPERIENCE

Hunters Packing House, East St. Louis, IL- Inventory Clerk 1980-1981

Maintaining and updating records

Checked equipment in and out for all departments within the company.

Recording and maintaining records for all materials coming in and out for all departments.

Borden Foods, Northbrook, IL- Inventory Clerk 1981-1985

Payroll and customer service

Recording and tracking for equipment that was returning and exiting.

Combine/Aon Insurance, Chicago, IL- Claims Adjudicator 1985-1989

Processed accidental and life insurance.

Berwyn Hospital, Berwyn, IL- Insurance rep 1989-1990

Processed medical claims.

Resolve customer complaints fairly.

Provide exceptional customer support with every phone call.

Chicago HMO, Chicago, IL- Claims Adjudicator 1990-1992

Examined many types of insurance policy claims.

Extensive knowledge of the insurance industry.

CSX, Bedford Park, IL- Maintenance Clerk 2005-2017

Contacted necessary repairmen to make sure the movement of equipment was worthy to move via rail or road.

Provided services to assure that freight could be properly moved through rail or road.

Made sure that there was available working equipment for different drayman.

CSX, Bedford Park, IL - Intermodal Service Representative 1992-2023

Utilize Microsoft Office systems to obtain and/or input information regarding intermodal equipment.

Knowledge of hazmat requirements and ability to respond to minor spills as necessary.

Responsible for safely performing activities and completing processes that place customer freight for movement on a train from the origin to the CSX Intermodal Terminal destination across our network.

Connecting, moving, and parking of chassis, trailers, and containers on terminal property.

Knowledge of all FRA and AAR securement regulations and railway line clearance requirements.

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