Customer Service Specialist
Resume:
Esther Otim
Garland, Texas *5043
*******@*****.***
Objective: Customer Service Specialist with 7 years’ work experience in fast-paced or any type of environment. Reliable and professional with excellent communication skills gained over the years. Compassionate and specialized in communication skills, looking for challenging work environment where I can broaden my knowledge in globally competitive setting.
Education:
Kaplan College: (Diploma, Medical Assisting)
CPR Certified
HIPAA Certified
Skills:
Proficient in Microsoft Office (Words, Excel, Power point)
Strong analytical skills
Communication skills
Planning and time management skills.
Ability to communicate financial framework and analysis to non-financial staff, responsible and good initiative.
People and goal oriented.
WORK EXPERIENCES:
MMC group (AmerisourceBergen)
Start date: 01/13/2020-02/05/2021
Patient Services Representative
Determination for support programs (Copay, PAP, Medicaid, etc.)
Pharmacy triage and coordination
Order processing for wholesale orders and follow-up activities (missing info, prior authorization, etc.)
Intakes and reports adverse events as directed.
Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
Reports any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.).
Works with patient, provider and or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy.
Required to be self-motivated, working from a queue (phone or system).
Expected to perform work in accordance with defined standard operating procedures. Management will monitor queues and provide active feedback as required.
Rgs Financial- 08/2018-10/30/2019
Account Service Specialist:
● Resolves delinquent accounts by effectively communicating and listening to consumers to establish repayment terms.
● Receives in and outbound calls showing exceptional communication and outstanding negotiation skills, strong attention to detail, dedicated persistence, and goal oriented all while resolving consumer disputes and negotiating payments, while complying with all State and Federal regulations.
● Provide consumers with the best options to free their minds from stress over bills in collections
Stay Bridge Suites-12/2016- 06/2018
Front desk Clark:
● Help check customers in and out of hotel
● Demonstrate good people skills, respect, care and assist.
● Show outstanding customer service to guess all while interacting and communicating with customers.
● Help make reservations for guess both over the phone and in person.
● Keep a well-organized and clean work environment.
Southwest credit system-03/2014-06/2016
Consumer Resolutions Specialist:
● Resolves delinquent accounts by effectively communicating and listening to consumers to establish repayment terms.
● Receives in and outbound calls showing exceptional communication and outstanding negotiation skills, strong attention to detail, dedicated persistence, and goal oriented all while resolving consumer disputes and negotiating payments, while complying with all State and Federal regulations.
● Provide consumers with the best options to free their minds from stress over bills in collections.
Southwest credit system- NTTA (North Texas Toll way Authority):
● Received inbound calls from customers and help provide best resolutions to cure delinquent accounts.
● Handle customer’s inquiries and complaints.
● Provide consumers with information about product and services.
● Show exceptional knowledge about produce and services.
● Help open and set up toll tag accounts for customers.
Sawgrass Marriott Resort- 09/2007-04/2011
Customer Specialist:
● Process guests in based on their package while creating the “home away from home” atmosphere.
● Anticipate the needs of each guest to increase guest satisfaction
● Uphold the high standards of the resort.
● Provide continuous excellent customer service to guests
Crown Products Co. - 07/2006 – 10/2006
Data Entry Analyst:
● Received, stored, and issued equipment, material, supplies, merchandise and tools.
● Count, sort and weigh incoming articles to verify receipt of items on requisition or invoices.
● Filled orders and issued supplies from stock.
● Make recommendations and forecast to management based on current trend on production materials.
Reference: Available Upon Request
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