Support Analyst Technical
Resume:
Christopher R Evans
Grants Pass OR 97526
***********@*****.***
Budro's Classic Car Parts
Self-Employed
Winsupply Inc
The Reynolds & Reynolds Co
(Feb 2021 to present)
(Mar 2018 to Jul 2021)
Dayton, OH (Sep 2013 to Apr 2020)
Beavercreek, OH (Jul 1990 to Sep 2013)
Experience:
Education:
Sinclair Community College; Dayton, OH
Sinclair Community College; Dayton, OH
Parts Sales Specialist
Caregiver for terminally ill spouse
Network Support Analyst II
Hardware Technical Support Analyst Tier I & II
Inventory, clean, research, price, list, sell and ship car parts Out of state transport to treatments. Emotional support and day to day care Windows PC, Laptop, Tablet, Apple iPhone, Android cell and mobile device support. Diagnose PC, Laptop, and Mobile Device performance issues, including virus removal up to re-imaging, reloading OS. Backup and restore of data if possible. Install, configure, maintain, troubleshoot Winsupply proprietary software applications on all platforms. Active Directory configurations and management. Password security maintenance. Permissions, folder sharing and mapping. Onsite hardware setup, installation, configuration of new LAN equipment such as hubs, switches, routers and network printers and other network devices. Troubleshoot and maintain all networking devices and infrastructure across the network enterprise including switches, routers, printers and firewalls. Cisco 7962 & 8800 IP desk phone and voicemail setup and support. Communicate with vendors and ISPs to resolve network outages and periods of reduced performance. Diagnose system hardware and software problems using advanced root cause analysis. Document all server and network problems and other events in detail. Hardware Analyst - 1996 - 2013
Respond and appropriately diagnose, analyze, document steps and resolve customer issues through logical thinking and problem-solving skills. Document steps and share ideas with team members to successfully build an online troubleshooting support tool. Support products such as PC client OS versions for Windows platforms including spyware, malware and virus removal. Windows CE for PDA devices which includes Rynolds & Reynolds proprietary applications. Microsoft Office Suite. Server Platform support that includes. Windows NT 4.0, 2000 2003, Unix and Linux. Network troubleshooting of LAN, WAN, and wireless LAN utilizing CISCO equipment. Support and setup of scanners, Laser and Dot Matrix printers.
Started as Bench Repair Technician and promoted to Configuration & Test Technician Associates in Electonics Engineering
Associates in Network Engineering
Miami Valley Career Technology Center; Clayton, OH Vocational Certification/Degree in Communications Electronics Dell Certified Technician
Licenses &
Certifications:
Microsoft Certified Professional (MCP)
Microsoft Office User Specialist (MOUS)
Miscellaneous: Honors
Sinclair Community College
* Awarded Engineering Science Foundation and High Technology Scholarships
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