Administrative Assistant Human Resources

JENNIFER HERNANDEZ

The Bronx, NY *****

929-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Skilled Administrative Assistant bringing 2 years experience in education and restorative justice. Confidently leads recreational and educational activities and facilitates classroom stability. Positive role model and successful in building rapport with students, parents and administrators. Accompanying the experience is the great relationship with parents and students at sister schools. ACCOMPLISHMENTS

Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.

Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues. Held first-point-of-contact for all internal and external communications with executive-level officers.

Responded to over 50 customer inquiries each day.

Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.

SKILLS

Customer Service

Patient Scheduling

Patient Registration

Verbal and Written Communication

Database Management

Special Project coordination

Conflict Mediation

Training Manuals and processes

Time Management

Teamwork

Organization

Writing

Flexibility

WORK HISTORY

11/2020 to Current Administrative Assistant

Assisted Home Care – Bronx, NY

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

05/2020 to 11/2020 Patient Coordinator

AV PRO Home Care Services – Brooklyn, NY

Gathered and organized materials to support operations. Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.

Entered data, generated reports and produced tracking documents. Coached employees through day-to-day work and complex problems. Provided complete patient assessments and communicated with patients to understand medical histories.

Shared patient status updates during shift changes for continuum of care. Delivered excellent patient experiences and direct care. 05/2016 to 01/2020 Patient Service Representative

Urban Health Plan – The Bronx, NY

Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily financial records. Used ECW to schedule appointments.

Balanced deposits and credit card payments each day. 04/2012 to 11/2016 Pharmacy Technician

Boca Pharmacy – Bronx, NY

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Counted and labeled prescriptions with correct item and quantity. Stocked, labeled and inventoried medication to keep accurate records. EDUCATION

06/2002 High School Diploma

EBC Bushwhick High School - Brooklyn, NY

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