Customer Service Data Entry
Resume:
Rachael Bueltel
Mesquite, TX *****
****************@*****.***
CUSTOMER SERVICE REPRESENTATIVE
Personable professional with over 10 years of experience in customer service, sales, and technical support. Strong communicator with active listening, in order to understand each customer to offer solutions. With accurate data entry, technical abilities, and call center experience. Proven record in increasing sales, retaining customers, and adapting to environments. Authorized to work in the US for any employer
Work Experience
Appointment Setter
Aspen-Mesquite, TX
February 2024 to June 2024
Set appoinments for hvac repair sevices for an outbount call center Customer Service Representative
Deckers-Remote
October 2023 to February 2024
Inbound/Outbound support for deckers brands
Place orders
Assist shipping order shipping issues and returns
Assist with refunds and billing issues
Assist with claims and
Give detailed product info and ressomend products for sales Claims Specialist
Alacrity Solutions-Dallas, TX
March 2023 to September 2023
1. Assist with auto and property claims
2. Inbound Outbound call center
3. Discuss customer premiums and deductible for insurance plans 4. Discuss compensation and eligibility for claims filed 5. Data entry
6. Worked remotely from home
7. Desk claims adjuster
8. Reviewed claim and Investigated claims Insurance 9. Examined Policy coverage
10. Assessed Damages
11. Supporting documentation
12. Input valid informtion
13. Proformed tasked efficiently and accurately
14. Coverage evaluation
15. Discussed Compensation
16. Assisted Policyholders
17. Active Communication
18. Utilized Negotiation skills
19. Assisted with Settlements
20. Filed documents and claims
21. Collaboration with field adjusters medical professionals and legal experts 22. Followed Regulations and Policies
23. Trained
CSR
HearingLife-Dallas, TX
October 2022 to March 2023
1. Scheduled/cancelled/rescheduled hearing test for patients at hearing audiology clinics. 2. Inbound/Outbound call center
3. Data Entry
4. Discussed different hearing device options for customers experiencing hearing lost 5. Submitted requests for supplies and repair or replacements for hearing aids Sales Representative
Verizon-Dallas, TX
February 2022 to October 2022
1. Verizon wireless plan sales
2. Assisted with billing
3. Troubleshoot cellphones, tablets and other Verizon devices 4. Assisted with online purchases of Verizon devices and or accessories 5. Customer service, data entry, tech support
CSR - Customer Service Representative
Asurion-Dallas, TX
August 2016 to February 2022
1. Inbound Outbound customer support specialist
2. Handheld device insurance sale representative.
3. Submitted claims for lost damged or stolen handheld devices 4. Provided technical support
5. Home device insurance sales
Technical Support Representative
The Active Network-Dallas, TX
January 2016 to February 2016
1. Respond to customer inquiries: Answer incoming calls, emails, and chat messages from customers seeking technical assistance. Provide prompt and accurate responses to their queries and troubleshoot any issues they may be experiencing with web pos systems card readers and liscense printing machines. 2. Troubleshoot technical problems: Diagnose and resolve technical issues related to our software applications and platforms. This includes identifying software bugs, configuration problems, network connectivity issues, and user errors. Utilize available resources, knowledge bases, and troubleshooting tools to effectively resolve customer issues.
3. Provide technical guidance: Guide customers through the setup, installation, and configuration processes of our software applications. Assist them in understanding and utilizing the features and functionalities of our products effectively.
4. Document and track customer interactions: Maintain accurate and detailed records of customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided. Update customer profiles and case management systems to ensure proper tracking and follow-up. 5. Collaborate with internal teams: Liaise with other departments, such as software development, quality assurance, and product management, to escalate and resolve complex technical issues. Provide feedback on recurring problems or potential improvements to enhance the customer experience. 6. Stay updated on product knowledge: Continuously update knowledge of our software applications and platforms to effectively support customers. Stay informed about new features, updates, and enhancements to provide accurate and up-to-date information to customers. 7. Provide exceptional customer service: Ensure a positive customer experience by delivering excellent service and support. Display empathy, patience, and professionalism while addressing customer concerns and resolving issues in a timely manner.
8. Contribute to knowledge base: Contribute to the development and maintenance of the company's knowledge base by documenting common issues, troubleshooting steps, and best practices. Share knowledge and insights with the team to improve overall support using CRM systems United Healthcare Customer Service Representative
UnitedHealth Group-Dallas, TX
January 2014 to January 2016
Inbound out bound call support for United Healthcare. Assited while filing Medicare part D perscription drug plans. Filed claims for incorrect information submissions applications and billing. Discussed coverage and eligablitly for Medicare part d plans Enrollment Counselor
Aegis-Killeen, TX
October 2006 to February 2007
Medicare enrollment for part D prescription drug plans for AARP And U itedHealthcare, determined prior authorization, claims support, discussed drugs plans and network providers. Education
High school diploma
Lampasas High School - Lampasas, TX
March 2002 to March 2006
Skills
• Cold calling
• Technical support
• IT support
• Help desk
• Computer networking
• Salesforce
• Network support
• Account management
• Customer service
• Windows
• Negotiation
• Microsoft Windows Server
• Active Directory
• Operating Systems
• Retail sales
• Analysis skills
• Software troubleshooting
• Microsoft Outlook
• Microsoft Office
• Typing
• Communication skills
• English
• Computer skills
• CRM software
• B2B sales
• Microsoft Excel
• Phone etiquette
• Microsoft Word
• Data entry
• Google Suite
• Customer relationship management
• Slack
• Project management
• Business development
• Marketing
• Direct sales
• Sales pipeline
• Telemarketing
• Search engines
• Travel planning
• Organizational skills
• Medical terminology
• CPT coding
• Sales
Certifications and Licenses
3100842
November 2023 to January 2025
ADJUSTER-All lines
Property & Casualty License
Driver's License
ASE Certification
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