Customer Service Security Guard
Resume:
Joshua Yates
Casino bartender
Las Vegas, NV ****7
************@***.***
• To continue a career in bartending and serving
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bartender
Maverick Gaming LLC-Kirkland, WA
February 2018 to June 2024
Bartending and serving alone during mornings, mid shifts and graveyards to casino patrons. Duties include customer service, making and serving drinks, cleaning, running food, pull tabs, comps, hosting, ect.
EVENT SECURITY GUARD
Staff Pro-Seattle, WA
August 2016 to March 2022
Responsible for providing security for stadiums, arenas and other venues where large groups of people gather. Main responsibilities include alcohol enforcement, crowd control, bag checks, ejections, and observe and report of suspicious activities.
SECURITY OFFICER
SECURITAS SECURITY SERVICES-Redmond, WA
January 2017 to July 2017
Responsibilities included providing security for Microsoft's Redmond campus. Conducted escorts into secured areas for contractors throughout various buildings on campus, provided access control for events on campus by checking credentials, engaged in fire panel monitoring when alarms were offline, and roved campus buildings and garages to secure doorways and vehicles. OFFICE ADMINISTRATOR AND SALES LEAD
EUROPEAN STONEWORKS-Monroe, WA
August 2016 to December 2016
Conducted clerical work including taking phone calls, assisting customer walk-ins, filing client information, negotiating deals with manufactures, and creating marketing ads online, SERVER
EMORY'S-Everett, WA
March 2016 to August 2016
Responsible for providing professional service to guests seated in the dining room and patio areas. Also provided service to banquets and other large gatherings. Worked as a team orientated staff member, was very knowledgeable of the menu and specials, engaged in daily and weekly cleaning, and provided training to new hires.
SERVER
BOSTON'S-Mill Creek, WA
April 2015 to April 2016
Responsible for guest service, hosting, running food, training new staff, team building and cleaning. CONTRACTOR
Tim's Handyman Service-Lynnwood, WA
September 2014 to April 2015
Responsible for painting home interiors and exteriors, laying many different types of flooring and countertops including tile, carpet, wood, marble, granite, stone and quartz. I also did professional landscaping and moving jobs for clients.
SERVER
SCOTT'S BAR & GRILL-Edmonds, WA
November 2013 to September 2014
Responsible for providing excellent service and working in a team orientated environment. In charge of organizing, hosting and serving banquets and special events. SERVER
RAMONO'S MACARONI GRILL-Lynnwood, WA
November 2011 to March 2014
Responsible for guest service, hosting, team work, training and cleaning, and held position of lead trainer. SERVER
OLIVE & IVY-Scottsdale, AZ
January 2011 to October 2011
Responsible for providing excellent guest service, hosting, team work, cleaning. Conducted wine classes at the end of each month to educate new staff on proper wine service and the different varietals of wine. Education
BACHELORS in Political Science
UNIVERSITY OF WASHINGTON - Seattle, WA
September 2003 to December 2006
ASSOCIATES in Integrated Studies
CASCADIA COMMUNITY COLLEGE - Bothell, WA
September 2001 to June 2003
Skills
• SECURITY (6 years)
• Customer Service (10+ years)
• Microsoft Office (10+ years)
• Guest Services (10+ years)
• Restaurant experience (10+ years)
• POS (10+ years)
• Food safety (10+ years)
• Cash handling (10+ years)
• Food service (10+ years)
• Bartending (6 years)
• Guest services (10+ years)
• Customer service (10+ years)
• Serving (10+ years)
• Sales (10+ years)
• Shift management (2 years)
• Team management (2 years)
Certifications and Licenses
TAM Card (Alcohol Awareness Card)
Certification to sell alcohol safely
Food Handler Certification
Certification to serve food safely
Assessments
Food safety — Proficient
June 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Time management skills — Proficient
June 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
December 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
LEADERSHIP
• Became Vice President Senior year of High School. Played a leadership role in group projects throughout college, and became lead trainer for new hires in the work place. SERVICE
• Have worked in several restaurants as a service professional and many arenas as event security. This has both shaped me into a social person and a people person. I enjoy providing professional service of different kinds to many different types of individuals. I also pride myself on being that person others confide in for advice and go to for questions or help. COMMUNICATION
• Having been a security officer and a server in a number of restaurants I have had the opportunity to communicate with a diverse range of people from around the country and even the world from different age groups and cultures. This has allowed me to gain the experience necessary to communicate comfortably with all types of people. Discussing research projects and conducting PowerPoint presentations in college contributed substantially to my communication skills before entering the workforce.
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