Call Center Representative
Resume:
Ciara Mann
Arlington, TX
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Asset Protection Associate
Walmart - Arlington, TX
July 2022 to Present
prevent theft or fraud in their departments by developing and implementing safety and security measures for the organizations customers and employers
Call Center Representative
GC Services - St. Louis, MO
April 2018 to September 2022
• Ensure service delivered to our customers meets contractual Key Performances.
• Clarify customer requirements; use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services
• Participate in activities designed to improve customer satisfaction and business performance.
• Track, document and retrieve information in call tracking database. Bartender
Pink slip - Brooklyn, IL
March 2011 to September 2018
I worked directly with customers by mixing and serving drink orders. My responsibilities included: verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies. Education
High school diploma
Pennfoster - Arizona
February 2023 to July 2023
Skills
• Host/Hostess
• Bartending
• Customer service
• Microsoft Excel
• English
• Organizational skills
• Typing
• Front desk
• Phone etiquette
• Office experience
• Hospitality
• Guest services
• Guest relations
• CCTV
• Loss Prevention
• Surveillance
Languages
• English - Expert
Certifications and Licenses
Bartender License
Food Handler Certification
Contact this candidate