Customer Service Class B
Resume:
SHAHEED WILSON
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C O N TACTS
***************@*****.***
Phantiland District, Pepper
P.O., St. Elizabeth, Santa Cruz,
JMDEH19, Jamaica
S K I L L S
Data visualization
Microsoft Excel
Electrical Installation
Computer Skills
Customer Service
Time management skills
Driving
Teamwork
Problem-solving skills
L I N K S
http://Shaheed_Wilson
Instagram:
D R I V I N G
L I C E N S E
Driving license category
Class B
L A N G U A G E S
Chinese
French
P E R S O N A L
D E TAILS
Date of birth
October, 24th, 2000
Nationality
Jamaican
R E F E R E N C E S
Orane Morgan
Sutherland Global
T: 876-***-****
Tyrone Findlay
Rent to Own Services
T: 876-***-****
A B O U T M E
With a strong background in creating and maintaining spreadsheets, I have honed my skills in working alongside diverse personalities. I am highly goal-oriented and strive to deliver quality results in all of my endeavors.
WORK E X P E R I E N C E
Electrical Installation Technician, Central Electrical, Islandwide Aug 2022 - Present
• Installed electrical components, systems, and fixtures in residential buildings
• Conducted repairs and electrical installations
• Monitored and updated inventory spreadsheets in Excel
• Created new material lists for clients
• Provided transportation for workers to and from work sites Customer Service Agent, Amazon, Mandeville
Oct 2020 - Jun 2021
• In this role I would process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
• Maintain customer accounts and record account information. · Oversee customer financial accounts and process
• Took care of many customer service issues both in person and over the phone. Distribute brochures and provide relevant information of the company to customers Statistician, Genius Sport, N/A
Jan 2023 - Present
In this role my responsibilities were to analyse different data sets from chart graphs spreadsheets, etc. Entering data into computer systems and analyzing said data. Writing reports that summarize data analyses to share with the media. Keeping a record of statistics at live sporting events and games whilst also representing genius sports locally in Jamaica.
E D U C ATION
Undergraduate, University of the West Indies, Kingston 2025
• Major in International Relations with a minor in Economics
• Relevant coursework in global politics, trade, and economic theory
• Proficient in data analysis and research methods
• Strong communication and critical thinking skills
• Experience in intercultural communication and diplomacy through study abroad programs
Associate of Arts, Knox Communtiy College, Mandeville 2019
• Associate of Arts degree with focus on Management of Business, Law, Sociology, and Communication Studies.
• Academic achievements in Associate of Arts course
• Relevant and rewarding education in business and communication High school diploma, Manchester High School, Mandeville 2017
• Graduated in 2017 with CXC Mathematics, English, Social Studies, History, Principles of Business, and Human and Social Biology.
E X T R A - C U R R I C U L A R A C T I V I T I E S Key Club, Kiwanis
Sep 2014 - Present
I participate in beach cleanups and other club activities that benifit the community and youth.
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