Data Entry Customer Service

CORAIMA GONZALEZ

**** ********* **, *********, ***** Carolina, 28262, United States • 980-***-**** • ********.*******@*****.*** Customer service representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities. Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs. Demonstrating knowledge of insurance products, services, and customer interactions. Creative Thinking

Active Listening

Relationship and building

Brand Promotion

Teamwork and collaboration

Up-selling and cross selling

Excellent Communication

10 key Data Entry & Typing

Claims appeal process

Medical terminology

Computer literate

High volume transactions

Payment processing

Medical laws and ethics

HIPPA compliance

CMS1500 claim form

MS excel; MS word; MS power point

Ability to work independently and meet deadlines in a remote environment

Identify and rectify data discrepancies or inconsistencies Strong organizational and time-management skills

Proficiency in data entry with a high level of accuracy Manual and Electronic Claims

Supervisory training

Small Group Instruction

Healthcare billing

Prenatal nutrition

Clinical Child Psychology - Certification of Completion - 2013 Penn Foster College - Scottsdale, AZ

High School - 2010

E. E. Waddell High School - Charlotte, NC

Massage Therapy License

Southeastern College - Charlotte - Charlotte, NC

Billing Specialist - December, 2020 to February, 2024 Spectrum Center - Charlotte, NC

Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response Answering technical support inquiries via incoming calls, chat or email Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues Was able to effectively communicate with groups of customers and employees in order to recommend solutions to common issues. Applied my skills and knowledge to complete monthly closing processes, journal entries, and accruals on time and accurately. Aided in the resolution and fulfillment of client requests as well as internal operational issues. Professional Summary

Skills

Education

Work History

Medical Billing Specialist & Data Entry (Remote) - July, 2017 to December, 2020 EMAS Spine & Brain Specialists - Jacksonville, FL

Contacted patients for unpaid claims for HMO, PPO,private accounts and ensure proper payments were made according to contracts reviewed and verified benefits and eligibility with speed and precision Analyzed and interpreted patient medical and surgical records to determine billable services Prepared billing statements for patients ensuring correct diagnostic coding Taught new employees how to use a variety of medical billing and data entry programs. Collected patient information for billing and insurance filing. Massage Therapist - May, 2016 to Present

Self Employed - Charlotte, NC

Maintains a calm, professional, and fully functional environment at all times. Provides safe, effective, and appropriate massage therapy techniques with professionalism and enthusiasm to maintain customer satisfaction rates. Strictly maintain clean and tidy work space and massage area to stay productive. Provides individualized and detailed information on relaxation, postural improvement, stretching, and strengthening to daily clients. Consistent hours of massage per week using a variety of therapeutic methods, including hot stone, Swedish, deep tissue Cleaned and sanitized the massage therapy and common areas. Worked with clients, providing a variety of therapeutic massages, including deep tissue, and Swedish every week. Conract Tracer (Call Center) - April, 2015 to June, 2017 Medical Edge Recruitment LLC - Charlotte, NC

Placed outbound calls and provided information to customers asking questions pertaining to multiple illnesses. kept records of customer interactions and transactions recording details of inquiries complains, comments and actions taken. Referred unresolved customer grievances to designated departments for further investigation checked to ensure that appropriate changes are made to resolve customers problems.

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