General Manager Senior

MATTHEW MACFARLAND

Matt MacFarland LinkedIn / Herriman, UT 84096

**************@*****.*** / 706-***-****

SUMMARY AND PROFILE

Senior Manager

Proactive, results driven senior manager with +17 years’ success leading operations, project and change management for fast paced, rapidly changing organizations. A proven track record of driving continuous improvement and effective process and system changes to drive long-term sustainable operational success while meeting the demands of customers.

PROFESSIONAL EXPERIENCE

Gear Launch, Salt Lake City, UT

General Manager

2023-Present

Own P&L of DTG factory with over $33M in revenue from production

Reduced operational costs by 28% and increased profits by $469k annually

Saved $155k by identifying cost effective supplier with increased variety and higher quality material

Developed KPIs and reporting to track performance, standardize processes, and drive operations improvement

Amazon, Denver, CO

Site Manager (General Manager)

2021-2022

Achieved 2nd place of 29 sites for Directors’ Cup competition in 2022

Increased site throughout by 36% resulting in $2.1M in savings

Improved site customer delivery metrics from 98.3% to 99.8% successful deliveries

Increased site portion of network sales from by 39% (46k->64k) through improvement of Outbound performance

Owned P&L for Amazon fulfillment center and processed over $603M in product over 12 months

Amazon, Cranbury, NJ

Site Manager (General Manager)

2021-2021

Improved site performance by 23% in 3 weeks

Improved Inbound department production by 39% and Inbound quality by 45% saving $1.8M

Increased weekly production volume to 62K units from previous record of 35K

Improved customer delivery metrics from 98.5% on time delivery to 99.4% on time delivery.

Led network employee retention project resulting in a 2% reduction in staff attrition across 19 sites

Owned P&L for Amazon fulfillment center and processed over $572M in product over 6 months

Amazon, St. Louis, MO

Site Leader (General Manager)

2020-2021

Improved fulfillment center delivery metrics from 98.1% on time delivery to 99.7% on time delivery.

Improved overall building performance by 9% within the first month (cost, quality, safety)

Reduced variable costs by 8% within the first month and yielded a further 38% improvement by end of quarter

Reduced injuries by 87% and first aid rates by 34% by revamping safety culture

Created a network initiative reducing employee attrition by 2% across 25 locations

Received accolades for top performing fulfillment center in the east region during 2020 holiday season

Owned P&L for Amazon fulfillment center and processed over $525M in product over 8 months

Amazon, Salt Lake City, UT

Senior Operations Manager

2019-2020

Created the Inbound Academy coordinating performance improvements for multiple sites across the network leading to a 28% improvement for inbound quality and 29% improvement for inbound rates.

Consistently exceeded network benchmark rates by an average of 212% raising the bar for operational success.

Mentored department heads leading to a 7% increase in performance of two departments.

Achieved highest site ranking for 2019 rising to number one out of ten sites for safety, quality and productivity.

Amazon, Hazleton, PA

Operations Manager

2018-2019

Significantly increased production from 1K units a day to 312K units in a single shift through the revitalization of the MEM1 process.

Introduced procedures for better prep pallet process yielding building savings of $1.4M.

Launched new prep pallet process at two additional sites saving a further $1.8M.

Expanded productivity for two processing paths by 7% and 13.4% YoY following in-depth analysis and implementation of process improvement programs.

Transformed leadership of the worst performing shift to become the best performing shift in terms of productivity, revamping protocols, communication, and enforcing strategic vision.

Amazon, Hazleton, PA

Program Manager, Training and Onboarding

2017-2018

Slashed annual training costs by $369K through the implementation of a budgeted plan for cross training functions.

Attained best in network performance for the Prime week preparation checklist through careful delegation of tasks and verification of completion with the highest rate out of 12 buildings.

Amazon, Hazleton, PA

Area Manager-Production

2016-2017

Implemented process changes reducing staffing by 33% and increasing processing capacity by 8% saving $4.58M YoY on labor costs.

Initiated and facilitated process improvement projects growing productivity by 8.6% and saving $1.7M.

Amazon, Hazleton, PA

Area Manager

2015 – 2016

Attained 4/5 inbound facility records through peak for throughput, overall volume, percentage of volume to plan, and largest volume processed through parcel identifier (PID).

US Army, Joint Base Lewis/McCord, WA

Assistant Operations Manager

2014 – 2015

Successfully mentored, coached and trained two junior commissioned officers on strategic, tactical, and logistics planning.

US Army, Joint Base Lewis/McCord, WA

Director of Operations

2013 – 2014

Successfully completed planning and execution of a 12-month training program consisting of 3 large projects involving 113 soldiers and equipment valued at $47M.

Consistently maintained operational rate of more than 90%.

US Army, Joint Base Lewis/McCord, WA

Assistant Operations Manager

2011 – 2013

Trained and super 12 associates to track, record, and disseminate critical information.

US Army, Fort Benning, GA

Assistant Director of Operations

2009 - 2011

Arranged and supervised shipment of over $250M worth of equipment consisting of 80 containers and 140 vehicles.

US Army, Fort Benning, GA

Manager

2006-2009

Coordinated logistical operations of 5 sites with 900 men submitting over $2M in purchase requests and contracts improving quality of life across three combat outposts.

EDUCATION AND OTHER

United States Military Academy, NY

Bachelor of Science in Systems Engineering

University of Utah, Eccles School for Business

Master’s in Business Administration (Class of 2025)

Professional Development

Lean Six Sigma White Belt

120VC (PMP) Training (35 hours completed)

Amazon Kaizen Leader Training

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