Administrative Assistant Care Home
Resume:
MANTECA CITY 669-***-****
CA 95336 ***********@*****.***
MARIE MICHELLE A. ROSAL
Work Experience
April 2023 – Current Beatitudes Care home
Caregiver
December 2022 – March 2023 BB Residentials
Caregiver
October 2022 – December 2022 Margaret’s Care Home
Caregiver
Helping geriatric clients take prescribed medications
Lifting patients manually and know the use of Hoyer Lifter
Responsible for Medication refills, documentation and report
Vital signs taking
Assisting clients with ambulation and mobility around the house
Assisting clients with personal care and hygiene
Plan and prepare meals with assistance from the clients.
Perform housekeeping duties.
Report unusual incidents.
Acts quickly and responsibly in cases of emergency.
March 2019 – October 2023 MAE Properties Solutions LLC
Virtual Executive Administrative Assistant VAO City
Evaluates and Provide weekly KPI Reports
Daily Xencall Management, Lead Health and Phone Number Check
Daily and Monthly Hubstaff Billable Hours Report of Virtual Assistants
In charge of Payroll Reports
Review Tools that the CEO is planning to use in the Campaign and make recommendations
Lead Management Follow-ups - Marketing Strategy, MAE Leads Tracker Update and Follow ups
Daily Check Uncontacted Leads
Set up a follow-up on Closed / Lost /Dead Leads
Marketing Batch Leads
Skip Tracing for new Leads
In charge of Hiring Virtual Advisors
List Formatting on the target properties, cities on each state
Lead Generation – Management Leads
Manages SMS Campaign and Email Campaign
Writing and sending email to possible Property owners
Preparing and responds to the emails of the clients
Conducting Training and Coaching to newly hired Virtual Assistants
Organizing meetings, scheduling, sending reminders and organizing
June 2018 – June 2022 DG United Travel and Tours Inc
Private Business Owner
Managing aspects of the business (marketing, accounting, budgeting, HR and PR)
Perform general clerical duties relevant to travel reservations, itineraries, travel brochures, both local and international destinations
Create customized travel and tour packages by calculating and quoting rates specific to the client’s request
Determine and offer the best travel option in terms of pricing and routing
Communicating with clients, corporate account managers and other individuals to answer all queries
Identifies savings and opportunities and service enhancements
Monitor travel policy and compliance and provide strategies to increase compliance
March 2018 – January 2019 CMQC Training and Assessment Center Corp
Virtual Administrative Assistant
Collaborate with the Chief Executive Officer to understand the TESDA needs and requirements
Managing email inbox and communication for inquiries
Planned various company event
Inventory Management and Fraud Checks
Projecting cash flow and account reconciliation
Payroll processing bank and credit card reconciliation
Excel book keeping data entry
Managing contact list in a spreadsheet of clients, and students
Making travel arrangement
July 2016 – June 2022 Cure Mediequipt De Dios, Inc
Sales Marketing Executive
Conducting Market Research to identify the selling possibilities and evaluate client needs and requirements
Actively seeking out new sales opportunities through Philgeps and organizing visits to different Government hospitals
Create reviews and reports with the sales and financial data Quarterly and Yearly Sales
Ensures the availability of the stocks for sakes and demonstrations
Provides as the product specialist for demonstrating and presenting products
March 2016 – July 2016 Sutherland Global Services
Team Manager
Beachbody
Manages Customer Service and Retention Team for US and Canada Accounts
Create weekly, and quarterly reports to update the Account Managers on the team’s progress
Provide any training that team member’s need
Monitoring and review of the Save Rates of the team and each Account Managers
Ensure SLA’s and KPI’s are met daily, weekly and monthly basis
Develop strategy the team will use to reach their daily goal
Manage the flow of the day to day operations
Evaluates daily stats updates and coaches for continuous improvement
March 2015 – March 2016 Global Telelinks
Operations Manager
Global Telelinks – Sales Department
Manages sales strategies for US, Canada, Australia, UK and other European countries
Handles payroll and other HR concerns of sales representatives
Performs day-to-day administrative tasks
Reviews refund requests and handles escalations
Generate and reviews the results of weekly, monthly and quarterly performance
Provides daily stats updates and coaches for continuous improvement
Developed the process map and training materials of the sales account
December 2012 – January 2015 Cognizant Solutions
Team Leader
ING – Employee Benefits Premium Administration Billing
Billing Supervisor for Premium Administration FOR THE Corporate, Business Accounts and National Accounts
Successfully managed 2 tracks with 32 associates, 5 Subject Matter Experts and 4 POD leaders.
Evaluates targets of the associates and identifying the priorities for the On Account Aging Accounts.
Provides approval of the Premium refunds both Individual policy owners and Group policy owners
Monitors the outstanding premium of the Dues Past Grace Reports and coordinates with the clients and payroll contact.
Provide resolutions to escalated issues and concerns of the clients.
November 2010 - December 2012 Firstsource Solutions Ltd
Team Manager
Barclay Card UK Commercial (B2B)
Team Manager of the Telephony and Back Office Credit Control Department for small to large businesses
Sent to the United Kingdom twice and was certified as a Barclays Trainer and Team Manager for Commercial Telephony and Back Office Line of Business
Effectively trained advisors for Telephony Team, Increases Request and Change of Name role for Business accounts
Successfully managed the migration of the Credit Control department handling small, medium and large business in the UK
Developed the business process in Manila site for Telephony and Back office Credit Control Team
August 2010 - November 2010 Vision X Global Solutions, Inc.
Team Development Leader
AT&T U-Verse Tier 1
Assisted agents in handling customer service issues and concerns
Performs day-to-day administrative tasks and coaching
Evaluates calls of agents, identifying technical skills and communication skills that need development and progress.
Facilitate results of weekly, monthly and quarterly performance of each of the team members and as a whole team.
Provides daily stats updates and coaches for development
April 2007 - August 2010 Vision X Global Solutions, Inc.
Team Development Leader
Vonage Inbound Sales
Facilitates extensive coaching to agents engaged in sales call to maximize sales opportunities.
Handled Specialty Queue Team for Vonage Inbound Sales (Canada and U.S.)
CSAT Task Force Team Consultant - Vonage Inbound Sales (Quezon City Site)
In charge of Rejects on Sales Report for the Division (Makati Site)
Responsible for Autofails on Rejects with Clearmetrix (Makati Site)
Conducts periodic evaluations for promotions and salary increases
Managed mostly tenured agents in handling Canada and US specialized Queue's
Delivered training to Makati Site for Vonage Canada Account
October 2002 - July 2005 CA Telemarketing Inc., Q.C.
Assistant Supervisor
Under the general direction of the Supervisor – assisted day-to-day operation. Assisted in the management of specific projects:
Provided tele-researchers with accurate information and documents
Made sure project quota was being met and that survey was completed in a timely manner
Assigned callers with the appropriate segments and regions to contact
Provided superior with proposed solutions to daily challenges
Develop and manage the incident reporting system including monitoring of closeouts and effectiveness of resultant actions
Teleresearcher
Conducted telephone interviews with food operators in the United States. The projects would vary from sales lead qualification, product usage to consumer awareness.
Awarded Most Perceptive Caller and earned the reputation of one of the top agents on the floor.
Education:
Unciano Colleges Sta. Mesa, Manila
2006 - 2007
Bachelor of Science
Major in Nursing
World City Colleges Cubao, Quezon City
2004 - 2006
Bachelor of Science
Major in Nursing
Emilio Aguinaldo Colleges Taft, Manila
1993 - 1997
Bachelor of Science in Respiratory Therapy
License:
Philippine Registered Nurse (RN) Registration Number: 0931278
Expires 03/01/2027
Certification:
First Aid Certification (Expires 12/10/2024) 2022
Essential Intrapartum Newborn Care 2022
Emergency Preparedness 2022
Restricted Health Conditions 2022
HIV Training for Staff 2022
Hospice Care 2022
Dementia 2022
Medical Marijuana / Psychoactive Medications 2022
Medication Training 2022
Physical Needs of the Elderly 2022
Postural Supports / Restraints Residential Care 2022
Psychosocial Needs of the Elderly 2022
Residents Rights 2022
Tuberculosis Training for Caregivers / Staff 2022
Basic Airway Management 2021
Bloodborne Pathogens 2021
Advance Cardiac Life Support (ACLS) 2021
Basic Life Support (BLS) 2021
ECG and Pharmacology Course 2021
Nursing Skills Enhancement 2021
Wound care 2021
Reference:
Enrico Vicente
Cognizant Technology Solutions
Deputy General Manager
Margaret Ferril
Margaret’s Care Home
Owner
Please note that some information’s like my certificates are still under my old name (Vergara from my Ex husband) before I got remarried (Rosal).
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