Quality Assurance Qa Lead
Resume:
Work Experience
QA Lead
*****.*******@*****.***
https://www.linkedin.com/in/sonia-r21
Brampton, ON, L6S 1S6, Canada
Experienced QA Portfolio Specialist skilled in Agile methodologies and automation testing. Proven ability to lead cross-functional teams, develop test strategies, and ensure product quality using an automation framework. Increased efficiency by 75% via improved communication and streamlined workflows in the QA department. Proficient with REST and other technical aspects of development, testing, and implementation. Seeking a role as a QA Analyst to further enhance operational excellence. Sonia Butalia
QA Lead
Hitachi Security Systems Montreal
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www.hitachi-security.com
Headed a 5-person team in Test System automation and quality assurance. Identified potential issues using skills, tools to design and build test plans and exit strategies. Implemented acceptance criteria to manage project milestones with cross-functional teams. Successfully implemented change management strategies to improve QA processes and increase efficiency. Used SQL language for scripting and executing queries, enhancing bug detection and resolution efficiency. Improved overall project efficiency as a QA Lead by optimizing Information Management processes. Managed a team in implementing ITIL best practices to streamline QA processes and improve efficiency Led a team of QA analysts independently to ensure software quality. Spearheaded QA team, employing quality assurance methodology to identify and resolve complex issues. Led Manual QA testing phases, testing of product design, meeting project deadlines and quality standards. Boosted efficiency by 30% through quality assurance optimization of Document Management processes. Utilized QA expertise and strong oral and written communication skills for efficient team leadership in a QA Lead role. Dec 2021 Present
Technical Writer
Global Trade Corporation Toronto
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www.globaltradecorp.com
Maintained technical documentation for new and existing products. Collaborated with development teams to improve user experience and content accuracy. Supported Sales and Marketing teams with engaging technical documentation. Sep 2021 Nov 2021
Scrum Master & Technical Writer
PBC India Ltd
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www.pbcindia.com
Implemented Agile methodologies to enhance team efficiency. Facilitated sprint planning, execution, and retrospectives. Created brochures and technical documents for client services. Jul 2016 Jul 2021
Software Quality Analyst
Canadian Imperial Bank of Commerce CIBC Toronto
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www CIBC.com
Oversaw Software Testing Life Cycle process for optimal completion. Conducted UI testing by writing test plans with business analysts and development teams. Performed comprehensive system and regression testing to enhance testing procedures. Utilized advanced tools for Defect Tracking, leading to significant improvements in product quality. May 2007 Jul 2010
Collaborated on planning, writing, and executing numerous test cases and data. Prioritized critical issues in software testing phase for quick resolution with minimal timeline impact. Technical Writer & QA Engineer
HCL Technologies Ltd
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www.hcltech.com
Coordinated presales activities and developed quality processes. Authored technical and user documentation for various projects. Maintained and updated project documents for accuracy and standard compliance. Determined root causes of recurring defects using analytical skills for effective corrective actions. Improved communication and testing efficiency for project completion in team settings. Enhanced product quality by refining testing processes using exploratory testing skills as a QA Engineer. Utilized experience with SaaS platforms to lead QA teams in identifying software bugs and areas for improvement. May 2003 Feb 2005
QA Specialists
Beehive Systems
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www.beehivesys.com
Prepared SQA plans and conducted project reviews.
Oversaw SDLC processes such as requirements analysis, project planning, and manual testing. Aided in converting business requirements to user stories, test design and setting up test environments. Improved testing efficiency through proficient management and execution of test plans using Zephyr. Led a team proficient in SOAP, improving system performance and reducing bugs. Oversaw the development of robust test plans for new technological products. Jan 2003 May 2003
Senior Technical Writer & Digital Marketing Content Lead IBilt Technologies Ltd
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www.ibilt.com
Developed user and technical manuals for internal systems. Collaborated with the graphics team for web content design. Effectively collaborated with cross-functional teams to ensure testing coverage and quality. Oct 2000 Dec 2002
Technical Writer
Hewlett-Packard
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www.hp.com
Authored user and technical manuals for test and inspection equipment. Leveraged interpersonal skills & team collaboration to coordinate with cross-functional teams for taking product requirements. Aug 1998 Oct 2000
Core Skills
Verbal and written communication skills, Management Systems, Identity and Access Management, Data Transformation, Quality Control, RESTful API, Application Implementation, Evaluating Options, Problem Management, Release Management, Service Level Management, Stakeholder Management, Systems Testing, Testing Tools, Testing Tools, Capacity Management, EAI, Progressive, Troubleshooting, XML, Azure DevOps, Executing Test Cases, Visual Studio, JSON Education
Master of Science Chemistry
Bachelor of Science E Commerce
Languages
Certificates
English (fluent), Hindi (fluent)
Certified Scrum Master
MCP (Visual Interdev)
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